Summary
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Paula Gee

Paula Gee

Columbia,SC

Summary

Dynamic customer service professional with a proven track record at Sykes/Bank of America, excelling in issue resolution and technical support. Adept at database management and compliance, I leverage strong communication skills to enhance customer satisfaction and foster positive relationships. Committed to delivering exceptional service and maintaining data integrity.

Work History

Customer Service Representative

Sykes/Bank of America
Sumter, SC
07.2021 - 02.2022
  • Delivered accurate and complete information to customers to enhance service quality.
  • Provided technical support by promptly responding to inquiries and resolving issues.
  • Managed customer emails and phone calls with professionalism and courtesy.

Customer Compliance Rep

Assurant Specialty Property
Florence, SC
03.2015 - 10.2019
  • Updated and maintained databases with current information.
  • Ensured compliance with data protection regulations when handling customer information.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Maintained records of customer interactions, transactions, comments and complaints.

Customer Service Advocate

State of Georgia SHBP
Atlanta, Georgia
01.2006 - 08.2014
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries via phone, email, and chat.
  • Provided exceptional customer service to ensure customer satisfaction.

Customer Service Representative

Adp- Automated Data Processing
Florence, SC
02.2001 - 11.2005
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Provided accurate information about products and services to customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries via phone, email, and chat.

Education

High School Diploma -

Mayewood High School
Sumter, SC
06-1986

Skills

  • Customer service
  • Technical support
  • Database management
  • Data compliance
  • Record keeping
  • Issue resolution
  • Attention to detail
  • Conflict resolution
  • Active listening
  • Communication skills

Timeline

Customer Service Representative

Sykes/Bank of America
07.2021 - 02.2022

Customer Compliance Rep

Assurant Specialty Property
03.2015 - 10.2019

Customer Service Advocate

State of Georgia SHBP
01.2006 - 08.2014

Customer Service Representative

Adp- Automated Data Processing
02.2001 - 11.2005

High School Diploma -

Mayewood High School

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Paula Gee