Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Receptionist

Paula Giraldo

Okeechobee,FL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Overview

17
17
years of professional experience

Work History

Customer Relations Executive

Office Depot Inc
03.2018 - Current
  • Handle complaints, provide appropriate solutions and alternatives within appropriate timeframes, and follow up to achieve resolution.
  • Work independently utilizing several tools with an excellent eye for detail.
  • Promote superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Mentor new employees on procedures and policies to maximize team performance.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.

Quality Assurance Analyst

Office Depot Inc
10.2016 - 03.2018
  • Utilized various resources in obtaining information pertaining to established guidelines.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Met tight deadlines to satisfy our department's demands and project timelines.

Customer Advocate

Inbound Call Experts
05.2014 - 06.2016
  • Analyzed service incident data, e-mails, voice clips, and customer surveys to identify areas of service that were not met.
  • Worked along with other departments in providing outstanding customer service resolution.
  • Provided structural and timely recommendations to Quality Manager, analysts, and other service quality teams.
  • Exhibited high energy and professionalism when dealing with clients and staff

Education

High School Diploma -

Hillcrest High School
Jamaica, NY
06.2002

Skills

  • Complaint Management
  • Detail Oriented
  • Quality Control
  • Critical Thinking
  • Conflict Resolution Techniques
  • Problem-Solving Ability
  • Active Listening Skills
  • Policy and Procedure Adherence
  • Time Management
  • Creative Solutions
  • Typing 60 WPM
  • Microsoft Office Expertise
  • Bilingual English/Spanish

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Either write something worth reading or do something worth writing.
Benjamin Franklin

Timeline

Customer Relations Executive

Office Depot Inc
03.2018 - Current

Quality Assurance Analyst

Office Depot Inc
10.2016 - 03.2018

Customer Advocate

Inbound Call Experts
05.2014 - 06.2016

High School Diploma -

Hillcrest High School

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Paula Giraldo