Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Paula Gomez

Paula Gomez

Chicago,IL

Summary

I enhance customer satisfaction with outstanding service and effective conflict resolution. As an expert in barista training and cash handling, I excel in fast-paced settings, showing adaptability and a dedication to excellence. Skilled in team leadership and building customer relationships, I improve efficiency and encourage repeat business. Enthusiastic and dependable, I deliver excellent service, anticipate needs, resolve issues quickly, and maintain a positive attitude in high-pressure environments, creating memorable dining experiences.

Overview

4
4
years of professional experience

Work History

Barista Shift Supervisor

Drunken Bean
07.2022 - Current
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.

Server

Eggy's Diner
09.2022 - 09.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Server

Ñandú
02.2021 - 05.2022

Education

High School Diploma -

Nuevo Montessoriano
11.2008

Skills

  • Cleanliness maintenance
  • Barista training
  • Cash handling accuracy
  • Adaptability to change
  • Food safety compliance
  • POS system operation
  • Customer service
  • Inventory controls
  • Cash handling
  • Greeting and seating guests
  • Work station assignments

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Server

Eggy's Diner
09.2022 - 09.2024

Barista Shift Supervisor

Drunken Bean
07.2022 - Current

Server

Ñandú
02.2021 - 05.2022

High School Diploma -

Nuevo Montessoriano

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Paula Gomez