Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paula Grace

Owensboro,KY

Summary

Dynamic Business Support Representative with a proven track record at Metronet, enhancing customer satisfaction through exceptional service and problem-solving skills.

Offering excellent organizational skills and proactive approach, eager to learn and grow in professional environment. Brings strong understanding of basic business operations and customer service, with ability to quickly adapt to new systems and processes. Ready to use and develop communication and problem-solving skills in Customer Support role.

Personable and dedicated with knack for problem-solving and positive attitude. Possesses foundational knowledge of business operations and customer service principles, coupled with strong communication skills. Capable of delivering high-quality support to clients, enhancing customer satisfaction and operational efficiency.

Overview

22
22
years of professional experience

Work History

Business Support Representative

Metronet
08.2024 - Current
  • Increased customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Retail Sales Associate

AT&T
05.2003 - 06.2023
  • Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
  • Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
  • Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.
  • Developed personalized solutions for clients based on their unique challenges and goals, leading to higher conversion rates.

Education

No Degree - Associates in Arts

KCTCS
Owensboro, KY

GED -

Mclean County High School
Calhoun, KY
05-1990

Skills

  • Cross-functional coordination
  • Industry expertise
  • Collaborative team player
  • Financial acumen
  • Data management
  • Customer service excellence
  • Inbound call answering
  • Problem-solving
  • Teamwork and collaboration
  • Interpersonal skills
  • Customer service
  • Organizational skills

Timeline

Business Support Representative

Metronet
08.2024 - Current

Retail Sales Associate

AT&T
05.2003 - 06.2023

No Degree - Associates in Arts

KCTCS

GED -

Mclean County High School
Paula Grace