Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paula Griffin

Germantown,MD

Summary

Knowledgeable professional eager to leverage talents in occupational health and safety. Qualified to create safety policies, conduct inspections and deliver training. Intelligent and efficient with relevant software and technology for data analysis and reporting. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

37
37
years of professional experience

Work History

Administrator

QIAGEN/Sodexo
03.2022 - Current
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Collected, validated, and distributed information to employees.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Entered and maintained departmental records in company database.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Streamlined office operations by implementing efficient administrative systems and procedures.
  • Developed comprehensive training programs for new hires, ensuring they were equipped with the necessary skills to succeed in their roles.
  • Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.

Supervisor

ACMS-All City Management Services
08.2017 - 10.2019
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.

Business Owner/Office Manager

Edible Arrangements
12.2006 - 12.2016
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Prepared annual budgets with controls to prevent overages.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Coordinated special projects and managed schedules.
  • Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Executive Assistant

Bureau Of National Affairs
05.1987 - 05.2006
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Organized and coordinated conferences and monthly meetings.

Education

Computer Information Systems

Southern University At New Orleans
New Orleans, LA

Skills

  • Customer Service
  • Attention to Detail
  • Recordkeeping and File Management
  • Office Administration
  • Work Planning and Prioritization
  • Schedule Coordination
  • Team Collaboration
  • MS Office
  • Administrative Support
  • Office Management
  • Personable and Approachable

Timeline

Administrator

QIAGEN/Sodexo
03.2022 - Current

Supervisor

ACMS-All City Management Services
08.2017 - 10.2019

Business Owner/Office Manager

Edible Arrangements
12.2006 - 12.2016

Executive Assistant

Bureau Of National Affairs
05.1987 - 05.2006

Computer Information Systems

Southern University At New Orleans

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Paula Griffin