Paula Guarin
Modesto,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Night Shift Crew
McDonald's
Modesto, CA
02.2023 - 05.2024
- Collaborated with team members to improve performance and implement training updates.
- Addressed customers' concerns and questions and handled complaints.
- Performed closing procedures, set up registers and arranged products to keep facility operations-ready.
- Assisted upper management with daily operations to meet standards of service and quality.
- Kept areas clean, neat and inspection-ready to comply with product guidelines.
- Completed opening and closing duties to facilitate business operations.
Senior Customer Service Representative
Apoyo Financiero Inc
Modesto, CA
03.2019 - 12.2020
- Promoted and educated customers about our personal loan, requirements, interest rate and contract details.
- Analyzed applicant financial and credit status through credit bureaus, evaluating high risk applications to help determine loan feasibility.
- Reached out to customer to pursue payments, remind of obligations and discuss default procedures.
- Reduced losses by restructuring loan payment plans.
- I handled the legal collections procedures, I was in charge of bringing highly delinquent and non reachable accounts to court. - small claims.
- Navigated multiple computer systems and applications and utilized search tools to find customer information.
- Navigated through computer systems to review information and respond appropriately to callers.
Customer Service Representative
Petco Animal Supplies Stores Inc.
San Francisco, CA
01.2016 - 01.2018
- Delivered excellent service to pet owners to drive repeat business.
- Explained lodging, grooming and care services to pet owners and cross-sold specialty products.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Kept stockroom clean and neat for maximum productivity.
- Unloaded incoming trucks and stocked merchandise in correct storage areas.
- Participated in store recovery to keep merchandise displays neat and organized.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Utilized technology to capture reporting and documentation.
Education
No Degree - Agriculture
Modesto Junior College
Modesto, CASome College (No Degree) - Veterinary Medicine (Pre-Veterinarian)
UDCA
Bogota, ColombiaGED -
Colombia
Colombia12.2013
Skills
- Excellent Customer Service Proficiency
- Team Collaboration and Leadership
- Strong Work Ethic
- Multitasking and Prioritization
- Positive Team Player
- Willingness to Learn
- Administrative Support
Languages
English
Professional
Spanish
Native/ Bilingual
Education and Training
other,other
Certification
Servsafe food handler card.
Timeline
Night Shift Crew
McDonald's
02.2023 - 05.2024
Senior Customer Service Representative
Apoyo Financiero Inc
03.2019 - 12.2020
Customer Service Representative
Petco Animal Supplies Stores Inc.
01.2016 - 01.2018
No Degree - Agriculture
Modesto Junior College
Some College (No Degree) - Veterinary Medicine (Pre-Veterinarian)
UDCA
GED -
Colombia