Paula Guenther

Coordinates daily administrative duties of site day to day operations.

Develops, revises, and implements policies and procedures for both on site office and ASC operations.

Directly manages front office, back office, surgery schedulers, and triage staff in office and remotely.

Conducts monthly 1:1's meetings with all direct reports to identify areas of improvement, assist with coaching, and growth opportunities alike.

Facilitates and executes requests from all physicians and physician assistants in an efficient and timely manner.

Oversight of all provider schedules within the office, hospital, and ASC.

Closely works with Executive Leadership for ongoing practice initiatives.

Organizes and attends monthly Physician Executive Committee meetings to discuss operations and other successes and/or challenges.

Actively participates with other markets to develop and streamline processes for better patient care.

Responsible for interviewing and hiring new applicants.

Creates, coaches, and administers all disciplinary action forms when applicable to staff, including terminations.

Handles all patient grievances locally.

Administers annual merit awards and evaluations.

Guides all staff with annual SMART goal setting.

Utilizes Power BI for office and ASC reporting.

Assists in clinic both front office and back office when needed.

Developed training protocols for clinics to run efficiently.

Held monthly back office meetings to review policies/procedures and discuss successes or challenges.

Responsible for ordering all clinical supplies.

Ensured back office followed HIPAA and OSHA regulations.

Frequently covered back office roles, including Medical Assistant and Cast Tech.

Conducted interviews with office manager.

Administered performance reviews and disciplinary performance plans as needed.

Handled patient issues in person or by phone.

Held a respectable rapport with all physicians and mid level providers within the clinics.

Communicated with all departments effectively to guarantee stellar patient care.

Led a team of 13 Medical Assistants and cast techs.

Oversaw training of new hires on competencies for all back office staff for the 3 west side clinics.

Created and implemented policies and procedures for staff/patient utilization.

Trained staff on new protocols

Was a provider liaison who addressed concerns regarding EMR, billing, and charts.

Posted local events and other important information for the Physicians Group to social media platforms.

Entered all procedures, consults, and progress notes into the EMR for coders to enter charges.

Reviewed and researched encounters daily for accuracy.

Created tracking sheets and contacted insurance companies to resolve outstanding claims.

Obtained insurance authorizations for procedures, imaging, DME, and prescriptions.

Ordered and maintained inventory of clinical supplies and DME stock.

Assisted physicians with reductions and traction of fractures and dislocations.

Assisted with transforaminal epidural steroid injections under fluoroscopy.

Assisted office manager as needed.

Answered telephones and voicemail messages in a timely manner.

Assisted providers with minor in office procedures including closed reductions, cortisone injections, and aspirations.

Removed sutures, staples, and dressings.

Applied dressings, splints, braces, and casts.

Frequently debrided and packed open wounds.