Summary
Overview
Work history
Education
Skills
Custom
Accomplishments
Affiliations
References
Timeline
Generic

Paula Hague

Sr. Specialist Accounts Receivable
Liverpool,Merseyside

Summary

Confident and driven professional with a robust background in financial operations and customer relations, excelling in problem-solving and detail-oriented tasks. Proficient in managing complex billing systems and client accounts, supported by AAT certification and experience with Sage, SAP, and Workday. Expertise in credit control, audit procedures, and financial reporting, with a focus on accuracy and efficiency. Committed to enhancing financial processes and delivering exceptional service in fast-paced settings. Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritization. Strong communicator with ability to work collaboratively and independently.

Overview

20
20
years of professional experience

Work history

Sr. Specialist Accounts Receivable

Concentrix
Liverpool, Merseyside
02.2019 - Current
  • Generate invoices for fixed, variable, and bonus fees, ensuring compliance with contractual terms for EMEA, APAC & US regions.
  • Review contracts with delivery teams to maintain consistency and accuracy.
  • Track pending bills timely, avoiding overdue accounts and possible legal complications.
  • Update databases with current client information and service agreements.
  • Compile financial data for business forecasting and budgeting.
  • Conduct cash postings and bank reconciliations, including intercompany transactions.
  • Resolve customer billing issues by collaborating with relevant department representatives.
  • Compile detailed reports for monthly, quarterly, and annual billings.
  • Handle delicate situations involving late payments , preserving positive relationships with customers.
  • Collaborate closely with sales team to resolve any customer issues or disputes promptly.
  • Prepare monthly, annual service charge accounts.
  • Audit large amounts of data to identify potential mistakes or fraudulent activity.
  • Liaise with auditors whilst maintaining transparent documentation practices.
  • Lead audit preparations, ensuring smooth process without discrepancies.
  • Calculate and post month end journals in full compliance with contractual terms.
  • Manage credit control procedures effectively, reducing incidence of bad debts significantly.
  • Ensure accurate financial records by meticulously managing accounts receivable.
  • Support team by demonstrating respect and willingness to help.
  • Strategised long-term plans to ensure sustainability and growth objectives were met.

Management Accountant

Arvato/Bertelsmann
12.2017 - 02.2019
  • Company Overview: Arvato is a trusted global business outsourcing partner to private and public sectors in the UK and Ireland.
  • Overall end to end P&L responsibility, managing and producing month end detailed variance analysis against budget and forecast.
  • Complete balance sheet, sales and Purchase Ledger and other accounting admin tasks.
  • Conducting monthly business partner cost reviews with a view to challenge overspend and opportunities to become cost effective.
  • Management of monthly invoicing including intercompany.
  • Produce and process monthly journals - accruals, prepayments, unbilled and revenue items.
  • Produce Capex reports.
  • Produce monthly financial reports for review with Finance Director and key account managers.
  • Manage and report all third party supplier contract novation's due to exit.
  • Debt collection.
  • Prepare and report monthly payroll.
  • Work closely with commercial to provide financial data for CCN's etc.

Management Accountant

Computer Science Corporation (CSC)
02.2005 - 09.2017
  • Company Overview: CSC leads clients on their digital Transformation Journey Providing innovative next generation technology solutions and services that provide deep industry expertise, global scale technology independence and an extensive partner community.
  • Management Accountant for the Core contract of the National Healthcare Business. This role includes business partnering activities along with responsibility for the P&L, adherence to CSC processes and ensuring all transactions are correctly in line with the Accounting papers.
  • Management Accountant of the Core contract which is 70% of the Healthcare account (approx. £265m pa.)
  • Overall P&L responsibility, managing and producing month end analysis against budget and forecast.
  • Management and Coordination of Deployment and Service invoicing to the customer - circa $650m annually.
  • Reviewing and preparing invoicing pricing table against new projects and invoicing.
  • Debt collection.
  • Process monthly journals - accruals, prepayments, unbilled and revenue items.
  • Provide support and cover for the Healthcare team lead on reviewing and approving month end journals and balance sheet reconciliations.
  • Managing and process the revenue recognition and cost deferral against the accounting papers.
  • Preparation of the monthly balance sheet reconciliations providing detailed variance commentary for Team lead.
  • Producing monthly reports and attending weekly reviews with the Deployment and Service Delivery Managers against service deductions and delays.
  • Attending monthly reviews with the Deployment project managers to review status of projects, project spend, any risks or opportunities.
  • Attending monthly reviews with the Finance Director and Finance Team to review month end packs including identifying any opportunities or potential risks.
  • Generating quarterly corporate DI analysis report.
  • Producing monthly Healthcare reports.
  • Reviewing new projects, closure of projects and pricing change control notices working with the Commercial lead.
  • Maintain a good commercial contract awareness.
  • Knowledge transfer and working with the shared service centres as part of the offshore restructuring programme.
  • CSC leads clients on their digital Transformation Journey Providing innovative next generation technology solutions and services that provide deep industry expertise, global scale technology independence and an extensive partner community.
  • Progressed within the organisation from Personal Assistant to Billing Co-ordinator to Management Accountant against a complex budget area and very challenging contract within CSC.
  • Built relationships with the business and the commercial team to ensure they have every confidence in the Finance dept.
  • I have become a Finance Commercial expert in my area gaining Trusted Advisor status with key stakeholders within the commercial team.
  • I have played a key part in helping to deliver programme targets, growth initiatives and contract novation's.
  • Mastering the complex NHS Core contract resulted in becoming heavily involved in renegotiating and securing a revised simplified contract.
  • Excellent external client relationship securing early cash collections on a monthly basis resulting in a much improved cash flow.
  • Management of Graduate Placement Students, mentoring and developing their skills whilst driving best practice in leading by example.
  • Continually working closely and holding trusting relationships with the Healthcare Finance Director and team as well as Healthcare Account Executives and Project Managers.
  • Attending monthly reviews with the Finance Director and Finance Team to review month end packs including identifying any opportunities or potential risks.
  • Management and co-ordination of external and internal audit.
  • Engaged in a specialist project with both internal and external bodies this involved providing full analysis on previous financial transactions.

Education

AAT -

Kaplan Financial & Hugh Baird College
Liverpool

CSE's - grade A-C

Maghull High School

Skills

  • Management accounting competence
  • Accounts receivable maintenance
  • Time management excellence
  • Credit control techniques
  • Audit procedures understanding
  • Exceptional numerical aptitude
  • Precision in data input
  • Sage line 50 experience
  • AAT certification
  • Bank reconciliations
  • Contractual awareness
  • Invoice processing
  • Customer Service
  • Financial reporting

Custom

  • Vodafone, Quality Coach (Mentor), 04/03, 01/05
  • QVC, Customer service advisor/Quality Coach, 05/95, 03/03

Accomplishments

Accounting Super Hero award for super team work.

Affiliations

Reading books and articles

Attending Reformer Pilates classes

Travelling

Playing music

References

References available upon request.

Timeline

Sr. Specialist Accounts Receivable

Concentrix
02.2019 - Current

Management Accountant

Arvato/Bertelsmann
12.2017 - 02.2019

Management Accountant

Computer Science Corporation (CSC)
02.2005 - 09.2017

CSE's - grade A-C

Maghull High School

AAT -

Kaplan Financial & Hugh Baird College

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Paula HagueSr. Specialist Accounts Receivable