Paula T. Hargrove
Chicago,Illinois
Summary
Experienced professional with a strong background in data governance, customer success, and team management. Skilled in problem-solving, effective communication, and providing exceptional service to diverse clients and business stakeholders. Proven track record of delivering results and driving success in a fast-paced and dynamic work environment. Reliable and versatile asset with a passion for exceeding expectations and achieving goals.
Overview
16
16
years of professional experience
Work History
MASTER DATA STEWARD (Data Governance)
UNDERWRITERS LABRATORY, LLC
01.2022 - Current
- Review and troubleshoot data, updating accounts for a leading product testing company.
- Resolve problems to support Sales and Billing teams.
- Train new hires in job duties, processes, and technology.
- Advocate for data accuracy to reduce downstream customer issues.
- Create new customer accounts and process data change requests in Oracle, adhering to strict UL auditing protocols.
- Address data quality issues and errors, collaborating with IT teams to resolve data flow errors between Oracle, Informatica, and Salesforce.
- Assist in creating and maintaining SOPs for the master data team, promoting continuous improvement.
- Ensure date integrity during M&A activities, leveraging proficiency in Excel, PowerPoint, and Word to support mergers and acquisitions.
- Perform special assignments such as data clean-up projects and escalated issue resolution.
CLIENT SUCCESS SPECIALIST
M1 FINANCE
01.2021 - 01.2022
- Company Overview: investment technology company
- Onboard clients, open accounts, and resolve client service issues for an investment technology company.
- Follow up quickly on service requests, communicating across teams to solve problems.
- Collaborate with Fraud to resolve client concerns and Product to resolve technical issues.
- Work remotely, interacting with co-workers via Zoom, Slack, and AWS Connect.
- Resolve 50+ tickets per day.
- Consistently earned positive feedback from clients highlighting my support as the primary reason for their decision to open accounts.
- Investment technology company
RENEWAL SPECIALIST
WHEELS, INC
01.2019 - 01.2021
- Company Overview: fleet management company
- Manage processes and documentation for vehicle registration and related fees for drivers in TX, CO, MN, and WY for a fleet management company.
- Ensure all documents are accurate and complete.
- Resolve client service requests, tracking tickets through close using Salesforce.
- Maintain an accurate, current client database.
- Manage time well to handle heavy client contact, following up via email and phone.
- Consistently meet productivity goals and deadlines.
- Selected to manage a complex project to update client registration.
- Promoted to Buyer admin.
- Fleet management company
Sales Floor Leader
Target Corporation
01.2017 - 01.2019
- Led a front-end team to deliver outstanding customer service in a high-volume retail environment.
- Exceeded sales targets consistently, contributing to the store's overall performance.
- Trained and mentored new team members, fostering a collaborative and efficient work environment.
- Exceeded sale targets by 20% through effective inventory management and ensuring product availability, resulting in enhanced customer satisfaction.
Guest Service Team Lead
Target Corporation
01.2013 - 01.2017
- Supervised the guest service team, ensuring prompt and courteous service.
- Resolved customer complaints and issues, maintaining high levels of customer satisfaction.
- Implemented process improvements to streamline operations and enhance service quality.
- Oversaw a team of 40+ employees, driving productivity and fostering a positive work environment.
Customer Service
Target Corporation
01.2010 - 01.2013
- Provided exceptional customer service, addressing inquiries and resolving issues.
- Directed a diverse team, ensuring alignment with organizational goals and driving productivity.
- Assisted in sales and promotional activities, contributing to store revenue.
Education
AA - Business Administration
HARRY S. TRUMAN COLLEGE
Chicago, Illinois06.2025
Skills
- Excel
- PowerPoint
- Word
- Outlook
- QuickBooks
- Checkmate
- Tableau
- Asana
- Zuora
- MDM - Informatica
- Power BI
- Slack
- AWS Connect
- Salesforce
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridTimeline
MASTER DATA STEWARD (Data Governance)
UNDERWRITERS LABRATORY, LLC
01.2022 - Current
CLIENT SUCCESS SPECIALIST
M1 FINANCE
01.2021 - 01.2022
RENEWAL SPECIALIST
WHEELS, INC
01.2019 - 01.2021
Sales Floor Leader
Target Corporation
01.2017 - 01.2019
Guest Service Team Lead
Target Corporation
01.2013 - 01.2017
Customer Service
Target Corporation
01.2010 - 01.2013
AA - Business Administration
HARRY S. TRUMAN COLLEGE
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