Paula Hartzog
Dothan,AL
Summary
Detail-focused professional in the financial documentation and management field, known for high productivity and efficient task completion. Specialize in accurate billing, proficient data entry, and effective account reconciliation. Excel at time management, problem-solving, and communication skills, ensuring seamless operational flow and client satisfaction.
Overview
2025
2025
years of professional experience
Work History
Payroll and Billing Coordinator
Dothan Security Inc.
Dothan, AL
01.2024 - Current
- Analyzed customer accounts to identify discrepancies and resolve billing issues.
- Created and maintained accurate customer records in database system.
- Processed invoices, credit memos, and other financial documents.
- Researched customer account information to respond to inquiries and resolve disputes.
- Generated detailed reports on billing activity for management review.
- Developed strategies to reduce discrepancies in the billing process.
- Assisted with month end closing procedures related to accounts receivable activities.
- Responded promptly to customer inquiries concerning services, bills, payments.
- Worked closely with accounting department staff members to ensure accuracy of invoicing data entered into the system.
- Responded to telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Answered customer questions to maintain high satisfaction levels.
- Processed payroll information for up to 400 employees, including calculating wages and deductions.
- Resolved discrepancies in employee payments and benefits calculations.
- Maintained accurate records of all payroll transactions.
- Responded to inquiries regarding wage garnishments, taxes, 401 contributions.
Bookkeeper
Dothan Preparatory Academy
- Professional Bookkeeper with education and experience in local school bookkeeping skills with the ability to comprehend quickly and attention to detail
- Also, to be able to accept and adapt to change
- Keeping accurate and updated records of accounts payable, accounts receivable, cash receipts, federal and state programs
- Managing and maintaining school records in line with the State of Alabama School Financial Department
- Supporting principal and accounting personnel with up-to-date balances, requisitions and purchase orders
- Assisting teachers with purchases, balances and the proper procedures for financial records
- Preparing a variety of reports and other documentations to assist with school audits, including local, state and federal accounts
- The ability to analyze records, trace and correct discrepancies
Special Education Instructional Aide
Dothan City Schools, Girard Middle School
- Skilled educator with demonstrated track record in igniting motivation and teamwork, in academic environments
- A critical thinker open to alternative views to optimize decision-making
- Update student grades and schedules in INOW and provided follow-up correspondence to parent's inquiries via telephone, and emails
- Communicate regularly with principal, administration, teachers, bus drivers, and parents, regarding meetings, policy changes, and complaints
- Collaborate with communities, educational institutions, and government agencies to establish mutually beneficial networks that continuously assist in the mentoring of at-risk students
- Assist with the implementation of positive child guidance by use of behavior intervention and undo/redo with at-risk students
- Extremely comfortable and proficient in public speaking, easily engaging audiences throughout information and Q&A sessions by relating to the student and staff, presenting relevant and inspiring information, and implementing informal conversational techniques
- Manage the tracking and distribution of all school calendars, tasks, plans, and leave
- Support the strategic vision of school leadership by swiftly developing detailed plans of action and guiding staff in the execution of innovative organizational objectives
- Continually sought out by leadership and staff members as an inimitable source of professional knowledge and sound judgment
Education
ASBO Local School Financial Management -
University of Alabama
01.2021
Literacy Tutorial Certification -
Wallace Community College
01.2013
Office Skills Certification -
JTPA Vocational School
01.1992
General diploma -
Graceville High School
Skills
- Strategic Vision/Planning
- Community Relations
- Process Optimization
- Bookkeeping/Data Entry
- Mentorship
- Research
- Budgeting
- Invoice Processing
- Data entry proficiency
- Medical billing and collections
- HIPAA Compliance
- Monthly billing management
- Billing dispute resolution
- Monitoring
Timeline
Payroll and Billing Coordinator
Dothan Security Inc.
01.2024 - Current
Bookkeeper
Dothan Preparatory Academy
Special Education Instructional Aide
Dothan City Schools, Girard Middle School
ASBO Local School Financial Management -
University of Alabama
Literacy Tutorial Certification -
Wallace Community College
Office Skills Certification -
JTPA Vocational School
General diploma -
Graceville High School
Similar Profiles
Lovett L. GibsonLovett L. Gibson
Shift Lead at Dothan Security Inc.Shift Lead at Dothan Security Inc.
Patriae PrestonPatriae Preston
Security Officer at Dothan SecuritySecurity Officer at Dothan Security
Rebekah SeagroveRebekah Seagrove
Security Officer at Dothan Security ServicesSecurity Officer at Dothan Security Services