Paula Hawthorne Gillespie

• Monitored security protocols across medical facility to ensure safety compliance.

• Monitored patients and assisted in crisis intervention and de-escalation of challenging situations. Prepared day to day living.

• Monitored security protocols across medical facility to ensure safety compliance.

• Monitored patient behavior and reported changes to the healthcare team. Specializes in children and adolescents as well as adults. Autism awareness specialist.

Verifying pre authorization eligibility.

• Assisted customers with healthcare inquiries and provided accurate information.
• Managed patient records using electronic health record systems efficiently.

• Developed engaging lesson plans for diverse early childhood learners.
• Fostered a nurturing environment to support children's emotional and social growth.
• Collaborated with parents to enhance learning experiences and address concerns.

• Achieved monthly quota figures by driving goals through strategic follow-up.
• Helped drive goals and achieve monthly quota figures.
• Handled escalated customer complaint calls to resolve issues effectively.
• Supported collection representatives during high-volume periods.