Open To Work
Paula H.Barrett
USPS
Chicago,IL
Work Preference
Job Search Status:
Open to work
Desired Job Title
Hotel HousekeeperWarehouse WorkerWarehouse PackerWarehouse PickerDishwasher
Location Preference
On-Site
Location:
Chicago, IL
Open to relocation:
No
Minimum Desired Compensation
$18/hr
Important To Me
Paid time off
25
years of professional experience
Dynamic Customer Service Supervisor at USPS with a proven track record in complaint resolution and team leadership. Expert in training staff and optimizing operations, resulting in enhanced service delivery. Skilled in problem-solving and employee scheduling, fostering a collaborative environment that drives performance and customer satisfaction.
Work History
Customer Service Supervisor
25 Years 2 Months- Supported customer service operations by resolving inquiries promptly and following postal policies.
- Trained clerks on retail procedures, service standards, and proper handling of customer transactions.
- Managed daily staffing assignments to maintain efficient lobby coverage and consistent service delivery.
- Handled escalated customer complaints with accurate information and professional service recovery.
Education
High School Diploma
Skills
Problem-solving
Time management
Customer service
Multitasking and organization
Team building and leadership
Decision-making
Team leadership
Team development
Delegating work
Employee scheduling
Complaint resolution
Timeline
Customer Service Supervisor
USPS
2001.08 - CurrentRead More
Austin High School
High School Diploma
Read More