Paula Henry

Synovus Bank

12.2020 - Current

Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
Strengthened client relationships by providing personalized banking solutions and excellent customer service.
Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
Resolved customer complaints and disputes to maintain satisfaction and loyalty.
Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
Assisted customers with completing required forms for opening and closing bank accounts.
Cultivated strong customer relationships by providing tailored advice and services.
Conducted comprehensive financial reviews for clients, resulting in more informed decision-making and better risk management.
Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
Developed and maintained strong relationships with clients, ensuring high level of satisfaction and retention.
Strengthened bank-client relationships, proactively addressing inquiries and resolving any issues promptly.