Paula Herrera

• Managed patient intake, documentation, and electronic health records.
• Supported providers with medication refills, referrals, and patient education.
• Analyzed team metrics and improved scheduling and workflow efficiency.
• Monitored vitals and assisted with preliminary assessments and minor procedures.
• Maintained supplies, organized exam rooms, and ensured regulatory compliance.
• Processed insurance claims and authorizations, reducing wait times.
• Mentored junior staff and trained new hires on protocols and systems

• Handled patient intake, medical records, and insurance verification.
• Administered vaccines and routine lab tests under supervision.
• Scheduled appointments and improved clinic workflow and efficiency.
• Educated families on treatment plans and office procedures.
• Supported physicians during exams and ensured sterile environments.
• Trained new staff and maintained compliance with medical protocols.

• Receiving calls from customers interested in programs that the institute offers, scheduling appointments for students to talk to the principal or supervisor, receiving payments from students, giving information and counseling students to take these courses.
• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Assisted patients with inquiries regarding healthcare services and insurance coverage.
• Managed electronic health records system, maintaining accuracy and confidentiality of patient information.
• Perform routine clinical functions under the supervision of a licensed provider/nurse
• Perform specific duties such as obtaining vital signs (height, weight, blood pressure,) and phlebotomy services as needed
• Records daily visits and charges accurately.
• Assisted healthcare professionals in patient intake and documentation processes.
• Coordinated scheduling for patient appointments, ensuring efficient use of resources.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.