Summary
Overview
Work History
Education
Skills
ACTIVITIES
Timeline
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Paula Holloway

Huntingtown,MD

Summary

I am a diligent and hardworking individual with a solid background in customer service. I have demonstrated abilities to resolve customer inquiries and maintain high satisfaction rates efficiently. I utilize strong communication and problem-solving skills to enhance the customer experience. Experienced with various software applications and a typing speed of up to 50 words per minute.

Additionally, I possess extensive experience in Court Reporting. Offers a blend of leadership qualities and a strong desire to learn and grow within a management environment. Delivers insights into strategic planning and operational procedures, coupled with excellent communication and organizational skills. I am ready to leverage and further develop these skills in the Administrative Assistant role.

Overview

20
20
years of professional experience

Work History

UTILITY WORKER & DINING ATTENDANT

ASBURY SOLOMONS
12.2014 - 12.2018
  • Assist and serve residents
  • Clean dishes and assist the staff with dining services
  • Helped assist staff with needed items.
  • Kept work area clean, neat, and well-stocked to maximize productivity.
  • Collected and disposed of trash and debris.
  • Contributed to a positive work environment through effective communication and collaboration with colleagues across various departments.
  • Verified that all safety procedures were followed while working on utility systems.
  • Responded to emergency calls for utility repairs and troubleshooting.
  • Delivered high-quality customer service by promptly responding to inquiries, addressing concerns, and providing updates on service restoration efforts during outages or other issues.
  • Streamlined workflow processes by effectively managing inventory levels of equipment parts, tools, and supplies needed for daily operations.
  • Reason for leaving: Work hours changed

SUBSTITUTE CAFETERIA WORKER

CALVERT COUNTY PUBLIC SCHOOLS
08.2013 - 02.2014
  • Assisted with food preparation and service
  • Served food to staff and students
  • Reason for leaving: No guaranteed hours

OFFICE ASSISTANT

CALVERT COUNTY PUBLIC SCHOOLS
09.2004 - 09.2005
  • Provided positive first impression by answering phones and relaying messages
  • Scheduled and coordinated staff meetings
  • Generated and distrusted meeting minutes
  • Reason for leaving: Work hours changed
  • Grant funded
  • This job included typing documents for Outlook, Office, and Windows-based job duties
  • I set up meetings and planned of meeting minutes
  • I also help set up monthly meetings

Reason for Leaving: Grant Funded. Hours changed. Program closed.

OFFICE SECRETARY I

DRINKING DRIVER MONITOR PROGRAM
04.1999 - 12.1999
  • Answered phones
  • Typed up violations
  • Entered data into the computers
  • I assisted people with reporting days
  • Filed requisitions for supplies and sent out bills
  • Handled mail and performed record checks
  • Received money transactions
  • Reason for leaving: My job description changed
  • I also worked with Windows-based operating systems.

Reason for leaving: Job Description Changed.

Education

UNDERGRADUATE/AAB - BUSINESS MGT- ENTREPRENEURSHIP FOCUS

Bachelor of Science - Business Administration And Management

Central State University
Wilberforce, OH
08-2025

Skills

  • Strong Customer Service skills
  • Strong Organizational Skills
  • Self-Efficient with Time Management
  • Calm under Pressure
  • Be Proactive & Take Initiative
  • Offer Solutions Not Problems
  • Prioritize Tasks Effectively

ACTIVITIES

I also participate in an (AAU) Basketball organization to help young high school students in basketball. My husband is the Director and Coach of a basketball team called Calvert Elite. He has been doing this for about 10 years. This organization helps young men to stay in school, get good grades, and stay focused on academics. "Treating others, the way we want to be treated" should be a motto all people should live by.

Timeline

UTILITY WORKER & DINING ATTENDANT

ASBURY SOLOMONS
12.2014 - 12.2018

SUBSTITUTE CAFETERIA WORKER

CALVERT COUNTY PUBLIC SCHOOLS
08.2013 - 02.2014

OFFICE ASSISTANT

CALVERT COUNTY PUBLIC SCHOOLS
09.2004 - 09.2005

OFFICE SECRETARY I

DRINKING DRIVER MONITOR PROGRAM
04.1999 - 12.1999

UNDERGRADUATE/AAB - BUSINESS MGT- ENTREPRENEURSHIP FOCUS

Bachelor of Science - Business Administration And Management

Central State University
Paula Holloway