Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Paula Holmes

Largo

Summary

Results-driven professional with 10 years of experience in customer support and operations management. Known for exceptional problem-solving skills and attention to detail, consistently achieving high customer satisfaction rates and operational efficiency. Dependable achiever committed to holding the highest ethical standards and maintaining customer trust.

Overview

26
26
years of professional experience

Work History

Customer Service Representative

Ulta Beauty Inc.
Clearwater
07.2015 - 08.2024
  • Responded to a high volume of inbound calls, emails, and live chats, delivering professional, friendly, and solution focused service.
  • Documented customer interactions and resolutions in CRM systems to ensure accurate records and seamless follow ups.
  • Met or exceeded key performance indicators, including average handle time, customer satisfaction scores, and first contact resolution rate

Kitchen Manager

CommuniCareInc
Clearwater
01.2008 - 01.2010
  • Oversaw daily kitchen operations, serving 50-60 residents and staff, ensuring all meals met nutritional guidelines and resident preferences
  • Managed food preparation, cooking, and service to consistently maintain high quality, safety, and presentation standards
  • Monitored inventory, placed orders, and controlled food cost
  • Ensured compliance with federal, state, and local health regulations, including proper food storage, sanitation, and temperature controls

Lead Direct Care Staff Member

CommuniCareInc
Clearwater
01.1999 - 01.2008
  • Provided direct care to individuals with intellectual and developmental disabilities; supervised daily activities and all aspects of day to day living
  • Facilitated recreational activities to promote social interaction among clients
  • Coordinated transportation for clients as needed, including medical appointments or social outings
  • Communicated effectively with families regarding client needs and progress updates

Skills

  • CRM utilization
  • Customer support
  • Issue resolution
  • Data entry
  • Performance tracking
  • Customer relationship management
  • Call handling
  • Time management

Accomplishments

  • Customer Service Representative of the month - May of 2020
  • Customer Service Representative of the Month - July of 2016

Timeline

Customer Service Representative

Ulta Beauty Inc.
07.2015 - 08.2024

Kitchen Manager

CommuniCareInc
01.2008 - 01.2010

Lead Direct Care Staff Member

CommuniCareInc
01.1999 - 01.2008

Similar Profiles

CREATE PROFILE
Paula Holmes