Paula Holmun
Customer Service Representative
Canton,MI
Summary
Dynamic Customer Service Representative with experience at Pilz Automation Safety, L.P., adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Proven ability to handle escalated calls and process payments efficiently, contributing to a positive customer experience and repeat business.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Pilz Automation Safety, L.P.
11.2006 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Romulus High School
Romulus, MI06-1991
Skills
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Payment processing
- Follow-up skills
- Order processing
- Administrative support
- Prioritization
Timeline
Customer Service Representative
Pilz Automation Safety, L.P.
11.2006 - 03.2025
High School Diploma -
Romulus High School
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