RHONDA WALDROP
Canton,MI
Summary
Dependable candidate skilled in managing multiple priorities while maintaining a positive attitude. Proven track record in enhancing customer satisfaction through effective communication and problem-solving. Experienced Call Center Representative with strengths in handling complex calls and maintaining composure under pressure. Recognized for high productivity and exceptional interpersonal skills, ensuring a positive experience for every caller.
Overview
21
21
years of professional experience
Work History
Customer Service Team Leader
Pilz Automation Safety, L.P.
08.2004 - 03.2025
- Professionally handled inbound and outbound calls in a fast paced call center environment.
- Handled day-to-day customer contact via phones, faxes and emails.
- Used SAP / CRM to keep records of customer interactions, customer accounts and file documents.
- Opened and maintained customer accounts.
- Maintained financial information professionally and discreetly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved accounting, service and delivery concerns.
- Promptly responded to inquiries and requests from prospective customers.
- Effective liaison between customers and internal departments.
- Trained new personnel regarding company operations, policies and services.
- Entered orders into SAP computer database system. SAP experience since 2008.
- Highly adaptable to new challenges and environments.
Education
High School Diploma -
Romulus High School
Romulus, MISkills
- Professional phone etiquette
- Data entry and maintenance
- Creative problem solving
- Professionalism under pressure
- Customer account management
- Order processing and refunds
- CRM software proficiency
- Difficult customer resolution
- Verbal and written communication
- Issue resolution strategies
- Positive demeanor
- Empathy and patience
- Administrative support services
- Courteous service mindset
- Multitasking and prioritization
- Customer needs assessment
- Detail-oriented efficiency
- Customer trust building
Timeline
Customer Service Team Leader
Pilz Automation Safety, L.P.
08.2004 - 03.2025
High School Diploma -
Romulus High School