Paula Huscroft
El Paso,TX
Summary
Proven expert in client relationship building and complaint resolution, I significantly enhanced customer satisfaction and retention at ADP. Leveraging strong work ethic and technical support skills, I streamlined processes and collaborated on innovative service solutions, contributing to a notable decrease in complaint rates. My background also includes impactful roles in sales and project management, where I drove revenue growth and fostered long-term client loyalty. Knowledgeable Human Resources Benefits Consultant with solid background in service consulting, known for improving client satisfaction through tailored solutions. Demonstrated success in resolving complex customer issues and enhancing service processes. Proven ability to communicate effectively and collaborate with diverse teams.
Overview
24
24
years of professional experience
Work History
HCM Benefits Service Consultant
Automatic Data Processing, ADP
11.2017 - Current
- Provided information about service procedures and expected timelines.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Discussed options with clients and determined appropriate plans.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided exceptional support to customers, resulting in a significant decrease in complaint rates.
- Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
- Streamlined service processes for increased efficiency and improved customer experience.
- Efficiently managed multiple projects simultaneously while maintaining strict deadlines and quality standards.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Sought ways to improve processes and services provided.
- Increased efficiency and team productivity by promoting operational best practices.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Maintained accurate records of all client interactions within company CRM software, ensuring seamless handovers between team members when required.
- Successfully collaborated with cross-functional teams in order to develop innovative service offerings tailored to the unique needs of each client.
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promptly responded to inquiries and requests from prospective customers.
- Met customer call guidelines for service levels, handle time and productivity.
Inside Sales Representative/Project Manager
Bevcorp LLC
02.2001 - 04.2016
- Answered customers' questions regarding products, prices, and availability.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Built relationships with customers and community to promote long term business growth.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Maintained current knowledge of evolving changes in marketplace.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Used CRM software to maintain detailed contact logs and account records.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Contributed to team objectives in fast-paced environment.
- Monitored competitor activities closely, adjusting approaches accordingly to maintain competitive edge in market.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Contributed to event marketing, sales and brand promotion.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
Education
High School Diploma -
Astronaut High School
Titusville, FLSkills
- Client relationship building
- Complaint resolution
- Issue resolution
- Marketing strategies
- Technical support
- Account management
- Staff education and training
- Partnership building
- Strong work ethic
- Customer relations
- Public speaking
Timeline
HCM Benefits Service Consultant
Automatic Data Processing, ADP
11.2017 - Current
Inside Sales Representative/Project Manager
Bevcorp LLC
02.2001 - 04.2016
High School Diploma -
Astronaut High School
Similar Profiles
Dayana SalazarDayana Salazar
Retirement Services Representative at Automatic Data Processing, ADPRetirement Services Representative at Automatic Data Processing, ADP
Alex NeweyAlex Newey
Workforce Analyst at Automatic Data Processing (ADP)Workforce Analyst at Automatic Data Processing (ADP)
Vincent PedaceVincent Pedace
Tax Processing Specialist at Automatic Data Processing (ADP)Tax Processing Specialist at Automatic Data Processing (ADP)