Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Paula Ibarra

Midvale

Summary

Culinary professional with solid background in culinary arts and education. Recognized for creating dynamic lesson plans that cater to diverse learning styles and culinary interests. Valued team collaborator focused on achieving excellent results and adapting to evolving educational needs. Proficient in culinary techniques and instructional methodologies.


Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cooking Instructor

Sur La Table
03.2024 - Current
  • Consistently received favorable evaluations from students, reflecting the high quality of instruction and positive learning environment provided.
  • Enhanced students'' culinary skills by demonstrating various cooking techniques and methods.
  • Introduced students to diverse cuisines, broadening their culinary horizons and appreciation for various cultures.
  • Ensured a safe and clean cooking environment by enforcing proper sanitation practices and guidelines.
  • Increased student confidence in the kitchen through hands-on learning and personalized coaching.
  • Promoted a positive learning atmosphere by encouraging questions, curiosity, and open-mindedness in the kitchen.

Hot Line Cook

Darden Restaurants, Olive Garden
02.2024 - Current
  • Collaborated with fellow kitchen staff to ensure timely completion of orders during peak service hours.
  • Managed multiple tasks simultaneously under pressure, maintaining poise and professionalism during busy times.
  • Enhanced kitchen efficiency by streamlining food preparation processes and adhering to established schedules.
  • Showcased strong multitasking abilities while preparing multiple dishes concurrently.
  • Ensured proper food storage procedures were followed to maintain freshness and prevent spoilage.
  • Operated various kitchen equipment safely and efficiently, ensuring optimal performance at all times.

Pastry Cook Assistant

Groot Hospitality
09.2023 - 02.2024
  • Enhanced customer satisfaction by creating visually appealing and delicious pastries.
  • Created positive working relationships with coworkers through effective communication and teamwork, fostering a collaborative environment in the kitchen.
  • Maintained consistent product quality through strict adherence to recipe specifications and baking techniques.
  • Elevated presentation standards by consistently producing uniform pastries with impeccable visual appeal.
  • Improved overall service speed by effectively multitasking during high-pressure situations, ensuring timely delivery of desserts to guests.

Call Center Representative

Groot Hospitality
07.2023 - 02.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.

Lead Line Cook

Major Food Group
06.2022 - 06.2023
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Cultivated a positive working atmosphere among kitchen staff, fostering camaraderie and a strong sense of teamwork.
  • Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
  • Trained junior cooks on proper cooking techniques, safety protocols, and kitchen etiquette, promoting a positive work environment.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Maintained high-quality food standards by ensuring consistent execution of recipes and presentation techniques.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Developed strong teamwork skills by collaborating with other line cooks to maintain a smooth workflow during busy shifts.
  • Assisted with catering events, showcasing the restaurant''s culinary expertise and dedication to customer satisfaction.

Call Center Representative

TaskUs
07.2021 - 12.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

Education

Associate of Arts - Culinary Arts

Mariano Moreno Institute
Miami, FL
02-2023

High School Diploma -

Miami Senior High School
Miami, FL
06-2021

Skills

  • Hands-on instruction
  • Knife Skills
  • Student Engagement
  • Cooking Demonstrations
  • Sanitation Practices
  • Food presentation
  • Time Management
  • Attention to Detail
  • Highly motivated
  • Cleaning and organization
  • Professional Attitude
  • Active listener
  • Problem-Solving
  • Food safety knowledge

Certification

  • ServSafe Food Protection Manager Certification - National Restaurant Association Educational Foundation.

Languages

Spanish
Native or Bilingual
Italian
Limited Working

Timeline

Cooking Instructor

Sur La Table
03.2024 - Current

Hot Line Cook

Darden Restaurants, Olive Garden
02.2024 - Current

Pastry Cook Assistant

Groot Hospitality
09.2023 - 02.2024

Call Center Representative

Groot Hospitality
07.2023 - 02.2024

Lead Line Cook

Major Food Group
06.2022 - 06.2023

Call Center Representative

TaskUs
07.2021 - 12.2021

Associate of Arts - Culinary Arts

Mariano Moreno Institute

High School Diploma -

Miami Senior High School

Similar Profiles

CREATE PROFILE
Paula Ibarra