Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paula Irving

houston,Texas

Summary

Proven leader and effective problem-solver, adept at enhancing customer satisfaction and streamlining operations. At Delta Administrative Services/Global, I elevated tenant experiences and optimized work order systems, demonstrating exceptional communication and parking management skills. My approach to leadership and supervision significantly improved team performance and service delivery, showcasing my ability to drive positive change and maintain high standards of excellence.

Overview

9
9
years of professional experience

Work History

Assistant Facility Manager

Delta Administrative Services/Global
10.2022 - Current
  • Streamlined work order processing systems which led to faster resolution times for maintenance and repair requests.
  • Conducted regular staff training sessions on safety protocols and best practices, promoting a culture of accountability and awareness within the team.
  • Improved tenant satisfaction by addressing concerns promptly, maintaining open lines of communication between management and occupants.
  • Supervised staff in day-to-day activities.
  • Managed parking and transportation systems by monitoring parking areas and transport services to promote easy accessibility for occupants.
  • Maintained facility grounds, equipment, and safety compliance.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Trained new personnel regarding company operations, policies and services.
  • Sought ways to improve processes and services provided.


Ambassador Supervisor

Delta Global Services
07.2021 - Current
  • Assisted team with operational policies and procedures to drive services.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Trained new Ambassadors on company policies, procedures, and best practices.
  • Trained staff on operating procedures and company services.

Guest Service Tech (GST)

NewSouth Parking/Spplus
03.2016 - Current
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Worked effectively in fast-paced environments.
  • Ensured customer satisfaction with Vehicle location,Jumpstarts and tire inflations.
  • Checked all equipment to insure that it works properly and report any issues that i could or couldn't resolve.

Education

High School Diploma -

Jennings Sr. High School
Jennings Mo
06-1992

Skills

  • Parking management
  • Leadership and supervision
  • Performance evaluation
  • Teamwork
  • Customer service
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Team leadership

Timeline

Assistant Facility Manager

Delta Administrative Services/Global
10.2022 - Current

Ambassador Supervisor

Delta Global Services
07.2021 - Current

Guest Service Tech (GST)

NewSouth Parking/Spplus
03.2016 - Current

High School Diploma -

Jennings Sr. High School

Similar Profiles

CREATE PROFILE
Paula Irving