Paula J Alford
Bahama,NC
Summary
Highly self-motivated and organized interpersonal professional. Comfortable taking/giving directions and working independently. Proven problems solving and organizational skills, exceptional attention to detail, and the ability to multi task in a fast paced, time-sensitive environment.
Overview
27
27
years of professional experience
Work History
Tech Supervisor
Staples
Durham, NC
12.2021 - Current
- Selling computer, printers, furniture, office supplies and protection plans
- Manage 10+ employees through effective leading and training to ensure customer satisfaction
- Key Holder to open and close store
- Manage store money and deposits
- Currently in Sales Manager Training
Operations Supervisor
Staples
Durham, NC
11.2021 - 12.2021
- Motivated and trained 10+ employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Increase sales by finding out specific needs of customers and fitting products to their needs.
- Stock product in a timely manner to ensure effective sales and customer satisfaction
Emergency Communications Officer
Duke University Police Department
Durham, NC
09.2020 - 08.2021
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire and ambulance service to meet individual call needs.
Customer Service Associate
Dicks Sporting Goods
Durham, NC
06.2020 - 09.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Executes excellent sales floor merchandising and selling.
Senior Program Coordinator
Duke University, Department Of Gastroenterology
Durham, NC
03.2020 - 06.2020
- Manage all Administrative Staff (13), including annual performance evaluations, administrative support coverage, approval of time worked/PTO requests, etc.
- Assist in clinical coverage, including managing of Epic in -basket messages, scheduling procedures, managing clinic schedules, covering clinical phone lines, fax machine, etc.
Program Coordinator
Duke University, Office Of Curricular Affairs
Durham, NC
07.2010 - 03.2020
- Second Year Course Coordinator: Coordinated, planned and facilitated all second year clerkships and related curriculum meetings; maintain Clerkship Director Handbook; attend and provide input at all School of Medicine meetings; collaborate with Nursing, Physician Assistant, and Physical Therapy faculty to place second year students in respective clinics; train Clerkship Directors, Coordinators and students in MedHub and Blue Docs (software for assessment data, scheduling materials, etc); assist administration with hiring and on boarding of new employees;annual School of Medicine student interviewing.
- Affiliation Coordinator: Communicated with over 500 students to maintain compliance; coordinated Veterans Affairs paper work; track all vacation time
- Clinical Skills Course and Clinical Core Coordinator: Assist with curricular planning and implementation of 3 week clinical skills intensive and full year clinical skills course; upload all course materials to BlueDocs; Coordinate all room assignments; create packets for each student containing course schedules, student groups, course requirements, final activity instructions and faculty handouts.
- IPE Coordinator: Schedule faculty and students in the School of Medicine, School of Nursing, Physicians Assistant Program and Pharmacy Program for nightly clinic; organize and maintain Clinic notebook, weekly and quarterly meetings and minutes, Box and shared documents amongst four schools/programs
Staff Specialist
Duke University, Office Of Curricular Affairs
Durham , NC
07.2006 - 07.2010
- Assisted medical students and faculty with information regarding papers, scrub access contact information, and bulleting board information
- Dispersed office information to staff and lab technicians
- Updated and maintained Director's Calendar
- Coordinated meetings and recorded all minutes for School of Medicine curriculum committees
- Managed Office of Curricular Affairs website
- Administered on boarding of new employees
- Event coordination for all special events within the Office of Curricular Activities
- Central Teaching Laboratory Preparation: Manage simulation lab rooms, including obtaining specimens and solutions;coordinate two labs/weekly for 4 basic science courses;maintain inventory; coordinate weekly cleaning and maintenance
- Physical Exam Week: Coordinated and planned student schedules and groups for special event; maintained inventory and ordered replacement materials; created students and faculty packets and material
Certified Personal Trainer and Manager
Spa Health Club/Capital Health Club
Durham, NC
01.2004 - 12.2007
- Sell Personal Training packages to help clients set and achieve health and wellness goals.
- Conducted needs assessments to determine interest in with wellness and fitness programs, events or services
Aquatics Director/Fitness Director
Triangle Sportsplex
Hillsborough, NC
03.2001 - 01.2004
- Account Management for Aquatics Department ($300,000 annual revenue)
- Maintained and contracted maintenance, including filtration, chemical treatment and HVAC equipment
- Scheduled and managed 20 lifeguards and swim instructors
- Allocated pool space and lane rentals for special events
- Developed, managed, trained and staff and marketed special programs, including swimming lessons, Parents' Night Out, Coach on Deck and Dog Swim
- Profit Center Manager for exercise/weight roms and exercise programs
- Scheduled 6 fitness trainers and aerobics instructors
- Developed, managed, trained staff for new exercise programs, including Senior Fitness, Polarity Yoga, Home School Gym and Kinds-N-Motion
Interim Dir, Sr Fitness Coord, Aquatics Instructor
Western Carolina University Fitness Center
Cullowhee, NC
07.1996 - 02.2001
- Responsible for budget, Board of Trustees Member
- Co-Director; scheduled and managed all staff, responsible for employee Human Resources
- Responsible for training staff in maintaining and cleaning equipment, how to use and then to instruct patrons in using fitness equipment properly to prevent injury
- Maintenance Supervisor: Responsible for facility shifts in Director's absence
- Sneaky Pete's 5-on-5 Tournament Operations Director
- Aquatics Instructor and Trainer
Education
Master of Arts - M of A in Christian Practice Youth Ministry
Duke University
Durham, NC12.2014
Bachelor of Science - Parks Facilities Management
Western Carolina University
Cullowhee12.2000
Skills
- Microsoft Office and PC Operating Systems
- Social Media Applications
- Website Building/Managing
- Photography & strong familiarity using related professional equipment
- Organization
- Teamwork
- Interpersonal Communication
- Sells Experience
- Adaptability
- Readiness to learn
- Conflict management
- Creativity (outward thinking)
- Works great under pressure
Volunteerism and Mission Work
- Duke Police (8/2015-3/2020): Citizens Police Academy Graduate; Alumni Citizens Police Academy Graduate; Volunteer of the Year for Citizens Police Academy
- Member of the CPA/ACPA Board of Directors; Volunteer Coordinator
- Member of Durham Business Against Crime
- Administered Red Cross Blood Drive
- OCA Green Team Leader/Member
- Aldersgate United Methodist Church Volunteer: Teach Sunday School, Vacation Bible School; Choir; Security Team Member; Agape Circle Member; young Girls Mentor; Confirmation Class Volunteer; Special Events Manger; Jamaica Mission Team Member; Stephen Minister
- Pittsboro United Methodist Church (6/15-10/2016): Youth Director; Sunday School Teacher for High School, Middle School and Confirmation Classes
References
- Available upon request
Timeline
Tech Supervisor
Staples
12.2021 - Current
Operations Supervisor
Staples
11.2021 - 12.2021
Emergency Communications Officer
Duke University Police Department
09.2020 - 08.2021
Customer Service Associate
Dicks Sporting Goods
06.2020 - 09.2020
Senior Program Coordinator
Duke University, Department Of Gastroenterology
03.2020 - 06.2020
Program Coordinator
Duke University, Office Of Curricular Affairs
07.2010 - 03.2020
Staff Specialist
Duke University, Office Of Curricular Affairs
07.2006 - 07.2010
Certified Personal Trainer and Manager
Spa Health Club/Capital Health Club
01.2004 - 12.2007
Aquatics Director/Fitness Director
Triangle Sportsplex
03.2001 - 01.2004
Interim Dir, Sr Fitness Coord, Aquatics Instructor
Western Carolina University Fitness Center
07.1996 - 02.2001
Master of Arts - M of A in Christian Practice Youth Ministry
Duke University
Bachelor of Science - Parks Facilities Management
Western Carolina University
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