Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Paula D Jackson

Manor,TX

Summary

Resourceful Import Operation Specialist with strong background in transportation, logistics and supply chain management. With over 32 years of Customs Brokerage experience and knowledge of import and export customs, laws and regulations. Skilled in working in high-stress and fast-pacing office setting. Excel in problem-solving, polished in identifying and implementing process improvements, including administrative workflow coordination and procedure documentation. Offering key strengths in time management and communications across all levels of personnel, management and clientele. Hardworking person dedicated to providing customer-centered care and support for local and international clients.

Overview

32
32
years of professional experience

Work History

Import Operations Specialist

Applied Materials
Austin, TX
01.2024 - Current
  • Reviewed and validated import documents to align with shipment records.
  • Composed correspondence to address customer inquiries about orders and shipments.
  • Processed customs clearance paperwork, ensuring compliance with all applicable laws and regulations.
  • Evaluated current import procedures and identified areas of improvement to increase efficiency.
  • Worked with suppliers, carriers, and customs brokers to facilitate efficient operations.

Ocean Import Specialist

Expeditors
Austin, TX
07.2022 - 11.2023
  • Directed inbound and outbound site operations to ensure service agreements consistently met or exceeded customer standards.
  • Scheduled and booked transportations for 150 shipments per week.
  • Prepared and processed import and export documentation according to customs regulations, laws and procedures.
  • Negotiated annual freight and consolidation contracts with steamship lines and freight forwarders to obtain best pricing.
  • Recorded amounts due for items purchased or services rendered by preparing statements, bills or invoices.
  • Monitored cargo movement from overseas ports to final destination.
  • Processed payments to vendors and other parties related to importing activities.
  • Developed relationships with suppliers, brokers and other industry professionals involved in international trade.

Administrative Assistant

Kardia Advisory Group
Austin, TX
02.2021 - 07.2022
  • Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
  • Organized trainings, workshops, client meetings, team meetings and events.
  • Maintained appointment and event calendars for the CEO.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by the CEO.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.

Custom Brokerage Lead Specialist

UPS
Louisville, KY
06.1993 - 08.2020
  • Developed organizational methods and policies, implementing training initiatives to deliver ongoing awareness of and compliance with established procedures.
  • Planned and executed quarterly and yearly compliance audits of company policies, procedures and controls.
  • Established working relationships with Customs and regulatory agencies.
  • Researched and interpreted rulings, compliance publications, guidelines and customs regulations.
  • Created and managed training classes to educate new hires and existing employees about compliance concerns.
  • Coordinated logistics for pickup and delivery of freight and containers to customers.
  • Adhered to standard operating procedures for every customer's account and data to maintain consistent service levels.
  • Prepared and processed import and export documentation according to customs regulations, laws and procedures.
  • Met with clients to implement best practice, project-manage needs and implement process improvements.
  • Supervised international air and ocean shipments for wide range of customers, quickly identifying issues for immediate resolution.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Directed and supervised team of 15 employees in daily operations.

Education

Business Administration And Management

Sullivan University
Louisville, KY

Skills

  • Process and Operational improvement
  • Customer service
  • Troubleshooting
  • MS Office
  • Team Supervision
  • Administrative operations
  • Import declaration management
  • Product classification
  • Decision-making
  • Multitasking
  • Customs regulations
  • Compliance Requirements and Reviews
  • Investigative skills
  • Leading audits
  • Employee training and development
  • Logistics Coordination
  • Freight Management
  • Compliance Management
  • Proficient Time Management
  • Cost Calculation
  • Analytical and Critical Thinking
  • Google Drive
  • Operations Management
  • Procedure Implementation
  • Supply Chain Management
  • Client Account Management

Affiliations

  • Sunday School Teacher
  • Master Life Class Certification
  • Life Insurance License

Timeline

Import Operations Specialist

Applied Materials
01.2024 - Current

Ocean Import Specialist

Expeditors
07.2022 - 11.2023

Administrative Assistant

Kardia Advisory Group
02.2021 - 07.2022

Custom Brokerage Lead Specialist

UPS
06.1993 - 08.2020

Business Administration And Management

Sullivan University

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Paula D Jackson