Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Personal Information
Languages
Timeline
Generic

Paula Jackson

Muskogee,OK

Summary

Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Owner

Delirious Designs
04.2020 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.

Assistant Manager

Dollar Tree
02.2023 - 11.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.

Sales Associate

Dollar General
06.2020 - 11.2020
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

FLI Manufacturer

Orscheln's Products
01.2011 - 01.2013
  • Fluid Level Indicator line
  • Skills - Using devices such as calipers, hot stamp machine, zinc machines
  • Collaborated with team members to achieve targets, resulting in increased productivity and timely order fulfillment.
  • Worked with raw materials to develop complete and commercially viable products.
  • Consistently met deadlines by prioritizing tasks effectively and efficiently managing resources.
  • Improved employee morale through effective communication strategies that fostered a sense of camaraderie among team members working towards common goals.
  • Observed quality assurance measures to avoid potential lawsuits from consumers.
  • Assisted in the planning and execution of routine equipment maintenance, ensuring minimal disruption to ongoing operations.
  • Participated in continuous improvement initiatives aimed at enhancing operational effectiveness within the organization.
  • Contributed to a positive work culture by actively participating in team meetings and offering creative solutions to challenges faced in the workplace.
  • Conducted performance tests and quality assurance tests of goods to meet product certification requirements.
  • Troubleshot equipment issues promptly, minimizing downtime and maintaining overall productivity levels within the facility.
  • Adhered to industry standards and regulatory requirements, maintaining compliance at all times during the manufacturing process.

Corrections Officer I

Moberly Correctional Center
01.2008 - 01.2011
  • Skills - Monitor and direct offender activities, communicate with other correctional officers, family members of offenders, and other visiting persons throughout the shift
  • Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
  • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
  • Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
  • Supported successful emergency response efforts by participating in regular drills and training exercises.
  • Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
  • Prevented contraband introduction through diligent cell searches and visitor screenings.
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
  • Monitored radio transmissions between staff to respond immediately to directions and emergencies.
  • Provided guidance for new staff members as part of an ongoing training program aimed at enhancing overall team performance.
  • Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
  • Collaborated with fellow officers to maintain a secure and orderly environment within the correctional facility.
  • Effectively interacted with staff, offenders, visitors, and public to maintain security within facility.

Stocker/Deli

Walmart Supercenter
01.2003 - 01.2008
  • Skills - Stock shelves, check products for damage and expiration date compliance, greet and assist customers while filling shelves, preparing deli items for serving, cashier duties as needed
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Maintained effective team member communication.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
  • Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
  • Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
  • Assisted customers with special requests, enhancing their shopping experience at the store.
  • Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
  • Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
  • Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
  • Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
  • Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
  • Facilitated smoother store openings by stocking necessary products before each shift.

Cook

Railway Steak House
05.2002 - 01.2003
  • Skills- Prepare homemade foods for buffet, cook meals to order for customers per request, prepare fresh items for serving on salad bar, assist waitresses, bartenders, and dishwasher in daily duties when not busy
  • Maintain count of all goods including foods, utensils, catering items and beverages
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

Education

Certificate - Medical Billing And Coding

Penn Foster College
Scottsdale, AZ
05-2025

High School Diploma -

North Shelby High School
Shelbyville, MO
05.2002

Skills

  • Blueprint Reading
  • Customer Service
  • Microsoft Word
  • Microsoft Office
  • Calipers
  • Computer Repair
  • Cashier
  • Manufacturing
  • Fabrication
  • Micrometer
  • Cooking
  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Project management
  • Operations management
  • Business planning
  • Strategic planning
  • Project estimating
  • Staff management
  • Financial management
  • Team oversight
  • Marketing
  • Staff hiring
  • Business development
  • Business administration
  • Business launch
  • Consulting
  • Business marketing

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Certification

Driver's License

Personal Information

Work Permit: Authorized to work in the US for any employer

Languages

English
Native or Bilingual

Timeline

Assistant Manager

Dollar Tree
02.2023 - 11.2023

Sales Associate

Dollar General
06.2020 - 11.2020

Owner

Delirious Designs
04.2020 - Current

FLI Manufacturer

Orscheln's Products
01.2011 - 01.2013

Corrections Officer I

Moberly Correctional Center
01.2008 - 01.2011

Stocker/Deli

Walmart Supercenter
01.2003 - 01.2008

Cook

Railway Steak House
05.2002 - 01.2003

Certificate - Medical Billing And Coding

Penn Foster College

High School Diploma -

North Shelby High School

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