Paula Jacobs
Clinton,NC
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
Office Manager
A Primary Choice
05.2018 - Current
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Delivered performance reviews, recommending additional training or advancements.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Certified Nursing Assistant
Inomancy Home Care
05.2018 - Current
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Office Manager
Altha Home Care
06.2016 - 05.2018
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Evaluated employee records and productivity and submitted evaluation reports.
- Delivered performance reviews, recommending additional training or advancements.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Bachelor of Science - Business Management
University of Mount Olive
Mount Olive, NC12.2012
Associate of Applied Science - Office Systems Technology
Sampson Community College
Clinton, NC05.2004
High School Diploma -
Union High School
Rose Hill, NC06.1994
Skills
- Supply Management
- Staff Hiring
- Contract Administration
- Payroll
- Filing
- Faxing
- Scanning
- Data Entry
Timeline
Office Manager
A Primary Choice
05.2018 - Current
Certified Nursing Assistant
Inomancy Home Care
05.2018 - Current
Office Manager
Altha Home Care
06.2016 - 05.2018
Bachelor of Science - Business Management
University of Mount Olive
Associate of Applied Science - Office Systems Technology
Sampson Community College
High School Diploma -
Union High School
Similar Profiles
Xiomara Garcia-MoralesXiomara Garcia-Morales
PCA at A Primary ChoicePCA at A Primary Choice
Kelly MichaelKelly Michael
Personal Care Aide at A Primary ChoicePersonal Care Aide at A Primary Choice
Daliyah RayDaliyah Ray
Home Health Aide at A Primary ChoiceHome Health Aide at A Primary Choice
Dina MarlowDina Marlow
Community Alternatives Program for Disabled Adults at A Primary ChoiceCommunity Alternatives Program for Disabled Adults at A Primary Choice
Julio BartolomeJulio Bartolome
Electrician at Sampson Community CollegeElectrician at Sampson Community College