Paula Jara
Stockton,CA
Summary
Devoted bilingual candidate driven to exceed customer satisfaction and contribute to company success. Strong leader and problem-solver dedicated to streamlining operations to decrease errors and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Provider Services Lead
BANANAS INC
08.2022 - Current
- Handling budgetary restrictions based upon funding availability
- Working under tight deadlines to meet state regulations for each provider file assigned to my caseload
- Cultivating relationships in my caseload, managing Interpersonal relationships with providers and partners
- Enhanced provider satisfaction by promptly addressing concerns and resolving issues
- Implemented new processes to improve response times and increase overall provider satisfaction
- Provided detailed reports on provider interactions to inform process, decisions, and strategize improvements
- Developed comprehensive knowledge of company products and services, enabling effective support for provider experiencing difficulties or seeking guidance
- Closely monitor child care providers reimbursements to ensure contractual rates were met, amounts were correct and no errors were missed
Health Plan Implementation Specialist II
Contra Costa County
01.2014 - 12.2021
- Insurance knowledge, Covered California training
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution
- Organized large-scale events, ensuring seamless execution of logistics, registration, catering, and venue management
- Spearheaded innovative product development initiatives that increased market share and profitability margins
- Mentored junior team members, fostering professional growth through guidance on best practices in the industry
- Launched successful marketing campaigns that drove brand awareness among target audiences
- Assisted with staff training to enforce quality, safety and sanitation guidelines
- Developed and implemented strategies to optimize digital marketing campaigns
- Gathered, organized and input information into digital database
- Generated reports detailing findings and recommendations
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
Associate of Applied Science -
Laney College
Oakland, CA06.2022
Skills
- Decision-Making
- Customer Relations
- Excellent Communication
- Conflict Resolution
- Project Planning
References
References Marlana McCallough/BANANAS manager – (510)940-6138
Chelsie Vasquez/Covered California Manager- (916)873-7212
Herb Jones – (770)378-7378
Timeline
Provider Services Lead
BANANAS INC
08.2022 - Current
Health Plan Implementation Specialist II
Contra Costa County
01.2014 - 12.2021
Associate of Applied Science -
Laney College
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