Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Paula Jeffery

Paula Jeffery

North Las Vegas,NV

Summary

Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Careprovider

Avalon Private Duty Home Care
Las Vegas, NV
06.2020 - Current
  • Assisted with meal planning to meet nutritional plans.
  • Assisted patients with daily personal hygiene.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.

Security Officer

Marksman
Las Vegas, NM
11.2018 - 11.2019
  • Monitored event activities to track schedule and prepare for crowd movements.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.

Resident Care Associate

Brookdale Senior Living Facility
Las Vegas, NV
11.2014 - 03.2016

Seasonal customer return processor

  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Monitored and assisted residents through individual service plans.

Housekeeping Room Attendant

El Jen Healthcare and Rehabilitation Services
Las Vegas, CA
04.2013 - 09.2014
  • Used pallet jacks to move items to and from warehouse locations.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Labeled customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
  • Established and maintained good relations with customers, vendors and transport companies.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.

Education

High School Diploma -

Opportunity For Learning Continuation
Long Beach, CA
01.2004

Some College (No Degree) - Child Development Certificate

Long Beach City College
Long Beach, CA

Skills

  • Emotional support
  • Personal care
  • Housekeeping support
  • Medication distribution
  • First aid and safety
  • Coordination skills
  • Cash management experience

Certification

  • CPR CERTIFICATION
  • Osha workplace,Bloodborne pathogens,infection control,Alzheimers disease.&bathing with a battle 8hour CERTIFICATION

Nevada Food healthcard

Current Nevada PILB

Timeline

Careprovider

Avalon Private Duty Home Care
06.2020 - Current

Security Officer

Marksman
11.2018 - 11.2019

Resident Care Associate

Brookdale Senior Living Facility
11.2014 - 03.2016

Housekeeping Room Attendant

El Jen Healthcare and Rehabilitation Services
04.2013 - 09.2014

High School Diploma -

Opportunity For Learning Continuation

Some College (No Degree) - Child Development Certificate

Long Beach City College