Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Careprovider
Avalon Private Duty Home Care
Las Vegas, NV
06.2020 - Current
Assisted with meal planning to meet nutritional plans.
Assisted patients with daily personal hygiene.
Made beds, swept floors and sanitized surfaces to support activities of daily living.
Maintained daily living standards by assisting clients with personal hygiene needs.
Assisted patients with personal requirements for housekeeping and grooming assistance.
Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Security Officer
Marksman
Las Vegas, NM
11.2018 - 11.2019
Monitored event activities to track schedule and prepare for crowd movements.
Provided friendly and professional assistance to employees, visitors and customers.
Monitored building and property entrances and exits to detect intrusions and protect assets.
Resident Care Associate
Brookdale Senior Living Facility
Las Vegas, NV
11.2014 - 03.2016
Seasonal customer return processor
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Monitored and assisted residents through individual service plans.
Housekeeping Room Attendant
El Jen Healthcare and Rehabilitation Services
Las Vegas, CA
04.2013 - 09.2014
Used pallet jacks to move items to and from warehouse locations.
Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
Monitored work areas for cleanliness and functionality and removed obstacles for safety.
Examined packages and goods for damage and notified vendors of replacement needs.
Labeled customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
Established and maintained good relations with customers, vendors and transport companies.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Disposed of trash and recyclables each day to avoid waste buildup.
Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Education
High School Diploma -
Opportunity For Learning Continuation
Long Beach, CA
01.2004
Some College (No Degree) - Child Development Certificate
Long Beach City College
Long Beach, CA
Skills
Emotional support
Personal care
Housekeeping support
Medication distribution
First aid and safety
Coordination skills
Cash management experience
Certification
CPR CERTIFICATION
Osha workplace,Bloodborne pathogens,infection control,Alzheimers disease.&bathing with a battle 8hour CERTIFICATION
Nevada Food healthcard
Current Nevada PILB
Timeline
Careprovider
Avalon Private Duty Home Care
06.2020 - Current
Security Officer
Marksman
11.2018 - 11.2019
Resident Care Associate
Brookdale Senior Living Facility
11.2014 - 03.2016
Housekeeping Room Attendant
El Jen Healthcare and Rehabilitation Services
04.2013 - 09.2014
High School Diploma -
Opportunity For Learning Continuation
Some College (No Degree) - Child Development Certificate