Summary
Overview
Work History
Education
Skills
Timeline
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Paula Jenkins-Miller

Houston,TX

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

29
29
years of professional experience

Work History

Store Manager

James Avery
09.2021 - Current
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices along with consistent utilization of the GUEST program.
  • Rotated merchandise and displays to feature new products and promotions.
  • Led all hiring campaigns, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements. Applied all Dayforce applications to meet staffing expectations.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings. GUEST program including GUEST updates kept current through Cornerstone.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Handled problematic Guest to assist lower-level employees and maintain excellent customer service.
  • Consistently Interacted with Guests to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for the new company partnership with HEB.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to meet Visual Merchandising expectations

Assistant Manager

James Avery Artisan Jewelry Q14
09.2018 - Current
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Mentored 100 +-member sales team in applying effective sales techniques and delivering top-notch customer service.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Monitored security and handled incidents calmly.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Completed daily inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Mentored 100 + member sales team in applying effective sales techniques and delivering top-notch customer service.
  • Opened Discovery Store
  • Met and exceeded planned yearly sales goals for consecutive years.
  • Hosted multiple events to encourage business growth. (Mani Monday, Photos with Santa, D5 ASM Meeting, Make a Wish Foundation)

Temporary Key Holder

James Avery Artisan Jewelry
04.2018 - 06.2019
  • Oversaw store operations by counting cash drawers, reviewing equipment management and providing leadership.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Performed as integral staff member in streamlining opening and closing procedures.
  • Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Recruited, managed and motivated 80+ member retail team to give every guest positive and memorable experiences.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Trained team members in successful strategies to meet operational and sales targets.

Visual Merchandise Leader

James Avery Artisan Jewelry
06.2018 - 08.2018
  • Updated pricing and signage to complete product displays and educate customers.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Worked with managers and advertising directors to optimize promotions.
  • Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Helped with multiple store set ups.

Seasonal Sales Associate

James Avery Artisan Jewelry
10.2017 - 01.2018
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Tracked stock using company inventory management software.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Maintained organized, presentable merchandise to drive continuous sales.

Sales Team Lead

James Avery Artisan Jewelry
09.2015 - 07.2016
  • Expanded sales revenues by identifying opportunities and executing customized marketing plans.
  • Reported sales data to upper management as directed.
  • Led team of 80+ salespeople to exceed quarterly sales goals.
  • Identified and acted on growth opportunities and development options for business.
  • Supported sales account managers by providing accurate and detailed reports.
  • Promoted brand awareness and utilized networking to increase brand development.
  • Achieved and exceeded sales goals for 15 consecutive months.
  • Kept detailed track of sales and customer information using Micros, continuously updating data to maintain accuracy.
  • Monitored sales team performance and provided constructive feedback.
  • Implemented new marketing initiatives to drive sales and improve overall performance.
  • Provided exceptional customer service to foster client loyalty and satisfaction.

Teacher

Pasadena ISD
08.2004 - 11.2015
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Planned and implemented integrated lessons to meet national standards.
  • Enhanced student knowledge of technology by integrating various web-based applications for research and assignments.
  • Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
  • Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Supported student teachers by mentoring on classroom management, lesson planning and activity organization.
  • Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
  • Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
  • Developed and implemented lesson plans that addressed general students as well as those with individualized 504 plans as part of integrated classroom.
  • Incorporated multiple types of teaching strategies into classroom.
  • Attended and facilitated IEP meetings for students and families.
  • Graded and evaluated student assignments, papers and course work.
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
  • Promoted physical, mental and social development using classroom games and activities.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.

Cosmetics Department Manager

Foley's
06.1995 - 10.1998
  • Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales.
  • Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
  • Delivered product demonstrations and sample applications, raising exposure of key brands.
  • Offered make-up tips and popular tutorials in alignment with latest trends
  • Managed team of 75+ associates in cosmetics department to achieve and maintain highest standards of customer service.
  • Managed team of 75+associates in cosmetics department to achieve and maintain highest standards of customer service.
  • Trained Counter Managers in sales techniques and product line to improve recommendations and increase upselling for department.
  • Protected store assets and inventory via loss prevention procedures.
  • Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
  • Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Ranked among top sales performers, averaging over $4M sales annually.

Education

Associate of Business Administration -

Brazos Business College

Associate of Arts - Cosmetology

San Jacinto College District

High School Diploma -

J Frank Dobie High School

Elementary School Teaching

Texas A&M University

Skills

  • Operations management
  • Hiring and Interviewing
  • Staff Management
  • Sales growth
  • Budgeting
  • Training

Timeline

Store Manager

James Avery
09.2021 - Current

Assistant Manager

James Avery Artisan Jewelry Q14
09.2018 - Current

Visual Merchandise Leader

James Avery Artisan Jewelry
06.2018 - 08.2018

Temporary Key Holder

James Avery Artisan Jewelry
04.2018 - 06.2019

Seasonal Sales Associate

James Avery Artisan Jewelry
10.2017 - 01.2018

Sales Team Lead

James Avery Artisan Jewelry
09.2015 - 07.2016

Teacher

Pasadena ISD
08.2004 - 11.2015

Cosmetics Department Manager

Foley's
06.1995 - 10.1998

Associate of Business Administration -

Brazos Business College

Associate of Arts - Cosmetology

San Jacinto College District

High School Diploma -

J Frank Dobie High School

Elementary School Teaching

Texas A&M University

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Paula Jenkins-Miller