Paula Jessup
Shirley,IN
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
35
35
years of professional experience
Work History
Small Business Owner
Ace's 1st Cleaning Services
Shirley, IN
08.2016 - Current
- Managed team of employees, daily progress reports and overall project planning.
- Explained goals and expectations required of trainees.
- Organize regular deep cleans in critical areas such as bathrooms or kitchens, monitor progress throughout the process.
- Maintain records of attendance, leave requests, overtime hours worked and other relevant data for payroll processing purposes.
- Provide guidance, support and direction to cleaners, ensuring they have the necessary resources to complete their duties.
- Ensure all machinery is in good working condition by carrying out regular checks; arrange repairs as necessary.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Kept business entrances clean, tidy and professional in appearance.
- Polished furniture to remove dust and dirt buildup.
- Transported trash bags to designated disposal areas.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
- Emptied trash cans and replaced liners as needed.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Washed windows both inside and outside of the facility.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Negotiated contracts with vendors, suppliers and customers.
- Met with service vendors or product suppliers to facilitate delivery.
Aircraft Cleaner
American Airlines
Indianapolis, IN
02.2016 - 08.2016
- Maintained safety regulations for the protection of passengers and crew members during the cleaning process.
- Disinfected overhead compartments, food preparation stations and walls.
- Cleaned galley areas such as ovens, microwaves, stoves, beverage makers and other equipment used by flight crews.
- Restocked lavatory supplies such as soap dispensers, paper towels according to airline specifications.
- Used specialized cleaners to remove dirt buildup on windows and plastic surfaces inside the plane's cabin area.
- Inspected aircraft interiors to ensure compliance with established cleanliness standards.
- Sanitized lavatories between flights using approved chemicals that are safe for passengers' health.
- Removed trash from receptacles and seat pockets and replenished aircraft supplies.
- Cleaned under seats by lifting seat cushions, removing debris, sanitizing, reassembling, and arranging seatbelts.
- Dusted all interior parts such as bulkheads, sidewalls, ceiling panels, tray tables.
- Disposed of trash from cabin compartments into designated receptacles.
- Swept and mopped floors in galleys and lavatories ensuring no liquids or debris remained on floor surface.
- Vacuumed carpets and upholstery in cabins and galleys.
- Checked seatbelts for any damage or fraying before each flight to ensure passenger safety.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Cleaned tray tables and windows and rearranged magazines to be presentable.
Photographer
Self-employeed
Indianapolis, Indiana
01.2000 - 01.2015
- Organized and archived digital photographs efficiently for easy access and retrieval.
- Utilized filters, edits and after-effects to enhance photos.
- Research trends in photography styles to stay up to date with current technologies and practices.
- Used traditional or digital cameras along with tripods, filters and flash attachments.
- Tested equipment prior to use, verifying good working order.
- Edited and retouched photos using Adobe Photoshop and Lightroom to enhance image quality.
- Consult with clients to understand their needs and preferences for a photo shoot.
- Cropped, manipulated, and performed color balance for final images.
- Photographed special events, parties, and portraits.
- Scouted locations and curated props for photography shoots.
Lead Optician
Optiview Vision Center
Indianapolis, Indiana
01.1990 - 03.1994
- Wrote up detailed work orders specifying parameters for lenses and frames.
- Ordered supplies, maintained inventory levels and monitored stock turnover rate for all optical products.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Wrote up work orders for grinding lenses and assembling eyeglasses.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Managed client frame selection processes and walked through lens options.
- Documented customer prescriptions wrote detailed work orders, and collected payments to facilitate smooth appointments.
- Repaired and adjusted frames to meet customer needs.
- Resolved customer complaints regarding product quality or services rendered in a timely manner.
- Submitted patient insurance forms and managed simple bookkeeping.
- Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Instructed customers on methods for adapting to glasses, proper wear and necessary care.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Provided guidance to customers in selecting frames that best suit their style preferences and facial features.
- Supervised and contributed to training student opticians.
- Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms.
- Maintained records of prescriptions, orders and payments.
- Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
- Assisted with the scheduling of appointments, filing paperwork and maintaining patient records.
- Trained new opticians on product knowledge, dispensing techniques, customer service skills and other job related tasks.
- Operated equipment and machinery according to safety guidelines.
- Managed inventory and supplies to ensure materials were available when needed.
Education
High School Diploma -
Ben Davis High School
Indianapolis, IN05-1986
Skills
- Planning and execution
- Business operations leadership
- Vendor relations
- Staff hiring
- Client relations
- Invoicing
Affiliations
- Published Artist and Photographer
- Fluid Painter
- Traveler
Accomplishments
- Photography Exhibition - Solo-Single Subject showcase Barcelona, Spain at Valid World Hall 17-19 Jan, 2025
- Photography Exhibition - Creative Composition showcase Philadelphia at The Space Art Gallery 2022
- Photography Exhibition - Nature Photographer of the Year showcase London, UK at Coningsby Gallery 2022
- Featured photo "Springtime" published in Creative Light magazine 2022
- Artist Solo show - Southside Art League 2022
- Artist Solo show for charity "Brianna's Hope" 2020 generated $13,000.00 for organization
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteImportant To Me
Career advancementHealthcare benefitsQuote
Opportunities Don't happen.You create them.
Chris Grosser
Languages
English
Native language
Interests
Photography
Painting
Traveling
Family
Cooking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Small Business Owner
Ace's 1st Cleaning Services
08.2016 - Current
Aircraft Cleaner
American Airlines
02.2016 - 08.2016
Photographer
Self-employeed
01.2000 - 01.2015
Lead Optician
Optiview Vision Center
01.1990 - 03.1994
High School Diploma -
Ben Davis High School
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