Summary
Overview
Work History
Education
Skills
Accomplishments
References
I have several certificates in Business Management
Timeline
Generic
Paula Johnson

Paula Johnson

Warren,OH

Summary

Paula Johnson is a loyal worker who believes in consistency, punctuality and reliability. Tries to maintain a positive outlook and get along with most people. Am friendly dedicated and down to earth. Have several years experience in customer service and believe in treating people the way I want to be treated. Am Flexible and hardworking with the drive to succeed. Eager and always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered as hardworking and reliable with great interpersonal skills.

Overview

43
43
years of professional experience

Work History

Childcare Provider

Self Employed Services
02.2011 - Current
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage with 30-40 children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
  • Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.

Rental Manager

Self Employed Services
02.2002 - Current
  • For 16 years have Manage properties and perform all duties involved in renting properties including screening, taking applications, collecting monthly payments, making sure property is maintained
  • Evictions when necessary.
  • Implemented rental asset processes and cleanliness standards.
  • Effectively resolved disputes between tenants through mediation efforts when necessary, maintaining a harmonious living environment for all residents.
  • Ensured compliance with all federal, state, and local regulations governing fair housing practices and landlord-tenant relations.
  • Collected and maintained careful records of rental payments and payment dates.

Work at Home Customer Service Rep- Top Performer

Infocision Managment
04.2019 - 06.2022
  • Process orders for thousands of calls every week and handled outbound inbound calls as well as process credit card and financial transactions
  • Work for hundreds of companies and organizations fulfilling all duties involved in the customer service realm.
  • Expertly articulated scripts which resulted in above results financially for the company and exceeded other employees which enhanced standards and overall success for the Employer.
  • Adapted quickly to changes in scripts or direction, demonstrating flexibility as an actor under tight deadlines or last-minute adjustments.
  • Developed strong improvisational skills through extensive training and practice, elevating performance quality.
  • Attended hundreds of workshops and seminars to continuously improve performance skills and stay current with industry trends.

Caretaker for Elderly

Self Employed Services
10.2007 - 02.2018
  • Took care of Elderly for 10 years- Duties including hygiene, administered medications, cleaned homes clothing, prepared meals, provided transportation
  • Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
  • Planned, prepared and served hundreds of meals and snacks according to prescribed diets.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
  • Maintained open lines of communication with local emergency services, coordinating efforts during critical incidents to protect residents and property.

Owner/Manager/Stylist

Tiffanys Beauty Boutique
02.1981 - 10.2010
  • Performed all duties necessary to operate a salon including stylist receptionist, advertising , promotions, hired trained 10 employees
  • Also kept track of inventory, ordered all retail products including clothing, jewelry, hats etc
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences
  • Handled all media and public relations inquiries
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Customer Service

Infocision
05.2002 - 06.2005
  • arily made thousands of inbound and outbound calls weekly calls and Performed duties for various organizations which involved obtaining aide for those in need of emergency aide as a result of natural disasters
  • As well as utilizing computer skills,made purchase orders for various companies
  • Utilized professional speaking skills and as a result of superior performance was beneficial in financial advancement for the company.

Youth Teacher (childrens Church)

New Jerusalem church
01.1994 - 01.2004
  • Also obtained Christian Counseling certification
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all 30 students.
  • Enhanced 30 students comprehension by utilizing various teaching methods and adapting to individual learning styles.
  • Developed strong rapport with students, creating an atmosphere of trust and mutual respect that promoted open discussion and personal growth.

Education

Received Manager Cosmetology license - Cosmetology

Lewis Wynberger Hill Cosmetology
Warren, OH
02.1989

Some College (No Degree) - Business And Exploratory

Kent State University
Warren, OH

Skills

  • Typing
  • Computer
  • Communication Specialist
  • Patience and Empa
  • Hygiene and Cleanliness
  • Friendly and Respectful
  • Counseling
  • Time management
  • Self-directed
  • Committed
  • Consistent
  • Reliable

Accomplishments

Owned/Managed a business for several years and performed duties such as receptionist skills, scheduled appointments utilized time management skills. Also was proficient in computer literacy,payroll, interviewed and terminated employees.Created training classes for employees. Held seminars and kept track of all inventory and retail products. Implemented advertising and promotional skills to enhance the business. Held business meetings and utilized counseling skills to help employees and enhance relations between management and employees.

References

  • Pastor Joseph Walker, 760 Main St, Warren, Ohio, 330-506-1863
  • Elder Kimberly Walker, 760 Main St, Warren, Ohio, 330-506-2448
  • Mrs Hope Morgan, 760 Main St, Warren, Ohio, 330-502-7334
  • Mrs Threasa Font, 7770 Castlerock Drive, Warren, Oh, 44484, 513-923-0904

I have several certificates in Business Management

Have several certificates received at Business classes and seminars. As well as certifications in Christian counseling. also have much experience in Advertising and promotions in Business culture.

Timeline

Work at Home Customer Service Rep- Top Performer

Infocision Managment
04.2019 - 06.2022

Childcare Provider

Self Employed Services
02.2011 - Current

Caretaker for Elderly

Self Employed Services
10.2007 - 02.2018

Customer Service

Infocision
05.2002 - 06.2005

Rental Manager

Self Employed Services
02.2002 - Current

Youth Teacher (childrens Church)

New Jerusalem church
01.1994 - 01.2004

Owner/Manager/Stylist

Tiffanys Beauty Boutique
02.1981 - 10.2010

Received Manager Cosmetology license - Cosmetology

Lewis Wynberger Hill Cosmetology

Some College (No Degree) - Business And Exploratory

Kent State University

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Paula Johnson