Paula Johnson
Basehor,KS
Summary
Dynamic and results-oriented professional with extensive experience at Consolidated Rural Water District #1, excelling in customer service and critical thinking. Demonstrated ability to manage high-stress situations, resolve customer complaints, and enhance loyalty. Proficient in QuickBooks and Microsoft Excel, with a proven track record of improving operational efficiency and customer satisfaction.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
40
40
years of professional experience
Work History
Administrative Manage/Customer Service Representative
Consolidated Rural Water District #1
04.1998 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Identified and resolved discrepancies and errors in customer accounts.
- Payroll/Quickbooks
- Handled Accounts Receivable/Payables
- Handled HR items
- Prepared Customer Monthly Billing
Title Examiner
Gurantee Title
06.1984 - 09.1994
- Skillfully negotiated resolutions to complex title discrepancies that facilitated smooth property transfers.
- Reduced errors in title examinations through diligent verification of property records and legal descriptions.
- Identified potential risks or concerns during the title examination process, proactively addressing them to minimize delays.
- Enhanced client satisfaction by providing accurate and timely title reports and documentation.
- Contacted appropriate agencies to complete searches, order records, and obtain documents.
- Prepared property reports.
- Examined and verified [Number] titles weekly.
- Excelled at multitasking under tight deadlines without compromising quality or accuracy in completed work assignments.
Education
Basehor Linwood High School
Basehor, KSSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Computer proficiency
- Microsoft Excel
- Payment processing
- Complaint resolution
- Microsoft outlook
- Call management
- Appointment scheduling
- Order processing
- Administrative support
- Data collection
- Clerical support
- Filing
- Recordkeeping strengths
- Account updating
- Credit adjustments
Timeline
Administrative Manage/Customer Service Representative
Consolidated Rural Water District #1
04.1998 - 11.2024
Title Examiner
Gurantee Title
06.1984 - 09.1994
Basehor Linwood High School
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