Paula Johnson
Arvonia,VA
Summary
Dynamic Customer Service Representative with a proven track record at Hampton Inn Suites, where I excelled in managing high-stress situations and resolving customer complaints with empathy, boosting loyalty. Skilled in active listening and data entry, I efficiently handled escalated calls, achieving satisfactory outcomes and enhancing customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Hampton Inn Suites
04.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assist outside organizations with reservations for potential guests, such as UVA Medical Center, Aya Health traveling nurses and Access to Care to name a few.
- Assist Sales Department with wedding blocks, group blocks and making sure reservations are made correctly for each guest.
- Assist manager with daily reports and help her with multitasking.
- Assist other employees throughout the day as concerns arise.
Education
Business
Piedmont Community College Charlottesville
Charlottesville, VASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Customer Service Representative
Hampton Inn Suites
04.2019 - Current
Business
Piedmont Community College Charlottesville
Similar Profiles
Patricia JohnsonPatricia Johnson
Front Desk Clerk/Night Auditor at Hampton Inn and Hampton Inn & SuitesFront Desk Clerk/Night Auditor at Hampton Inn and Hampton Inn & Suites
Ana GutierrezAna Gutierrez
Lead Guest Service Agent at Homewood Suites & Hampton Inn & Suites by HiltonLead Guest Service Agent at Homewood Suites & Hampton Inn & Suites by Hilton
Amanda OzunaAmanda Ozuna
Dual Sales Manager at Hampton Inn & Suites/Home2 Suites RiverwalkDual Sales Manager at Hampton Inn & Suites/Home2 Suites Riverwalk
Gregory GirtatosGregory Girtatos
General Manager at Hampton Inn Portsmouth, Port Inn & SuitesGeneral Manager at Hampton Inn Portsmouth, Port Inn & Suites
Ashley DavisAshley Davis
Teacher at Buckingham Elementary SchoolTeacher at Buckingham Elementary School