Summary
Overview
Work History
Education
Skills
Sewing and reading.
Timeline
CustomerServiceRepresentative

Paula Jones

Detroit,5251 Drexel St.

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment. Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

33
33
years of professional experience

Work History

Customer Service Representative

BCBSM
01.1977 - 06.2010
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
  • Trained staff on operating procedures and company services.
  • Handled over [Number] calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.50
  • Handled over [Number] calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.50
  • Delivered excellent customer service, resulting in consistent [Number]% customer satisfaction rating.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Followed up with customers about resolved issues and completed [Action] and [Action] to maintain high standards of customer service.
  • Recorded actions taken, issues resolved and [Type] information to effectively manage customer accounts.

Education

High School Diploma -

Kettering Senior High School
On Van Dyke In Detroit
02.1974

Skills

  • Order and Refund Processing
  • Understanding Customer Needs
  • Needs Assessment
  • Interpretation and Translation Services
  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • Efficient and Detail-Oriented
  • Call Documentation
  • Customer Service and Assistance
  • Customer Inquiry Response
  • Document Conversion
  • Information Inputting
  • Answering Customer Questions
  • Telephone Management
  • Inbound and Outbound Calling
  • Answering Emails
  • Complaint Response
  • Team-Oriented and Cooperative
  • Solving Customer Concerns
  • Patient and Empathetic

Sewing and reading.

I have been sewing for about forty years for my family, friends and church members. I always enjoy reading a good novel to relax myself.

Timeline

Customer Service Representative

BCBSM
01.1977 - 06.2010

High School Diploma -

Kettering Senior High School

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Paula Jones