Paula Jones
Bellevue,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
MANAGER
Domino's Pizza
11.2022 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Quickly and accurately counted drawers at start and end of each shift.
- Skilled at working independently and collaboratively in a team environment.
Unarmed Security Guard
Alert Security
03.2022 - 10.2022
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Trained new security personnel to remain vigilant, apply best practices and comply with policies and procedures.
- Patrolled parking lots and garages to determine security of vehicles and property.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Wrote detailed reports of all security breaches and investigations.
Fulfillment Associate
Amazon
11.2021 - 01.2022
- Followed procedures at all times for personal and team safety.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
Shift Lead
Little Caesars Pizza
10.2019 - 03.2021
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Sandwich Artist /Shift Leader
SUBWAY®Restaurants
03.2019 - 09.2019
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Sales Associate
Cricket Wireless
08.2018 - 01.2019
- Organized and restocked racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
MANICUREST - Nail Technician
RENTON BEAUTY COLLEGE
Renton, WA10.2023
GED -
Tacoma Community College
Tacoma, WA05.2010
Skills
- Policy Implementation
- Marketing
- Order Processing
- Customer Service
- POS System Operations
- Problem-Solving
- Stocking and Receiving
- Time Management
- Teamwork
- Retail Sales
- Operations Monitoring
- Product Knowledge
Certification
- [Area of certification], [Company Name] - [Timeframe]
Timeline
MANAGER
Domino's Pizza
11.2022 - 08.2023
Unarmed Security Guard
Alert Security
03.2022 - 10.2022
Fulfillment Associate
Amazon
11.2021 - 01.2022
Shift Lead
Little Caesars Pizza
10.2019 - 03.2021
Sandwich Artist /Shift Leader
SUBWAY®Restaurants
03.2019 - 09.2019
Sales Associate
Cricket Wireless
08.2018 - 01.2019
MANICUREST - Nail Technician
RENTON BEAUTY COLLEGE
GED -
Tacoma Community College
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