Versatile Support Specialist, skilled at handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 36 years of experience in the medical field, both animal and human .
Overview
20
20
years of professional experience
1
1
Certification
Work History
EHR Support Specialist
Northlakes Community Clinic
04.2021 - Current
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Monitored systems in operation and quickly troubleshot errors.
Utilized ticketing system to track customer requests and prioritize urgent needs.
Communicated with clients to verify roots and causes of computer problems.
Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Troubleshot hardware, software and network issues to identify and rectify discrepancies.
Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
Connected to computer of client using remote link to install new programs and applications.
Collaborated with vendors to locate replacement components and resolve advanced problems.
Provided feedback to product development and engineering teams on customer needs and issues for enhancements.
Installed malware to protect software from virus and cyber attacks.
Responded to customer inquiries and provided technical assistance over phone and in person.
Diagnosed and troubleshot hardware, software and network issues.
Researched and identified solutions to technical problems.
Created user accounts and assigned permissions.
Monitored system performance to identify potential issues.
Configured and tested new software and hardware.
Helped streamline repair processes and update procedures for support action consistency.
Tested new software and hardware prior to deployment.
Clinical Application Coordinator
Bad River Health & Wellness Center
09.2009 - 04.2021
Implemented new applications, features and enhancements to existing applications.
Assisted network group with tasks and troubleshot.
Monitored daily logs and reports and escalated issues to system administrators to reach resolution.
Delivered training, documentation and end-user support.
Offered system and application support to internal employees.
Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Oversaw development and implementation of improvements to support and network operations.
Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
Communicated regularly with customers concerning data exchange and technology integration.
Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Worked effectively in fast-paced environments.
Managed time efficiently in order to complete all tasks within deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Excellent communication skills, both verbal and written.
Passionate about learning and committed to continual improvement.
Organized and detail-oriented with a strong work ethic.
Adaptable and proficient in learning new concepts quickly and efficiently.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Identified issues, analyzed information and provided solutions to problems.
Certified Veterinary Technician (Head of Surgery)
Cairo Animal Hospital
02.2008 - 04.2009
Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
Managed medical intervention and therapy for animals in collaboration with veterinarian.
Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions, and supplement recommendations for pet owners.
Supported 5 veterinarians in private animal clinic.
Cared for rodents, reptiles and exotic birds.
Restrained animals to protect veterinarians from potential harm.
Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Restocked surgical and office supplies to keep all necessary materials easily accessible.
Triaged incoming patients to determine treatment needs and urgency of care.
Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
Recorded symptoms and documented medical observations to inform treatment decisions.
Answered owner animal health questions and advised on best care practices.
Administered medications to animals in treatment and documented changes in condition.
Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
Collected patient biopsies and blood samples for laboratory analysis.
Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
Monitored vital signs of animals during surgical procedures and provided postoperative care.
Administer medications, vaccines and treatments as instructed by veterinarian.
Performed fecal examinations, urinalysis and bloodwork.
Collected and prepared specimens for laboratory testing.
Maintained detailed records of animal health care and diagnostic treatments.
Assisted in preparation and administration of anesthesia for surgical processes.
Obtained patient history from owners and performed physical examinations.
Prepared, sterilized and maintained medical instruments and equipment.
Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
Filed daily progress records, surgery logs, x-ray logs, and routine records.
Performed dental cleanings using ultrasonic scaler.
Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
Administered vaccinations to variety of animal species.
Trained and mentored other LVT staff.
Certified Veterinary Technician
Bay Area Animal Hospital
09.2003 - 02.2008
Managed medical intervention and therapy for animals in collaboration with veterinarian.
Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions, and supplement recommendations for pet owners.
Supported 2 veterinarians in private animal clinic.
Cared for rodents, reptiles and exotic birds.
Triaged incoming patients to determine treatment needs and urgency of care.
Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
Restocked surgical and office supplies to keep all necessary materials easily accessible.
Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
Answered owner animal health questions and advised on best care practices.
Restrained animals to protect veterinarians from potential harm.
Administered medications to animals in treatment and documented changes in condition.
Collected patient biopsies and blood samples for laboratory analysis.
Recorded symptoms and documented medical observations to inform treatment decisions.
Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
Prepared, sterilized and maintained medical instruments and equipment.
Collected and prepared specimens for laboratory testing.
Assisted in preparation and administration of anesthesia for surgical processes.
Performed fecal examinations, urinalysis and bloodwork.
Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
Monitored vital signs of animals during surgical procedures and provided postoperative care.
Performed dental cleanings using ultrasonic scaler.
Maintained detailed records of animal health care and diagnostic treatments.
Trained and mentored other LVT staff.
Obtained patient history from owners and performed physical examinations.
Administer medications, vaccines and treatments as instructed by veterinarian.
Assisted veterinarians with radiographs and ultrasounds.
Filed daily progress records, surgery logs, x-ray logs, and routine records.
Educated clients on nutrition, preventive health and other animal care.
Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
Administered vaccinations to variety of animal species.
Education
Associate of Arts - Hospitality Management
Milwaukee Area Technical College
Milwaukee, WI
05.1995
Skills
Technical Assistance
Data Collection
Call Management
Failure Resolution
Debugging
Customer Relationship Management
Trend Analysis
Data Compiling
Support Services
Medical Software Expertise
Recordkeeping Skills
Helpdesk Operations
Application Installations
Customer Retention
Cross-functional Coordination
Effective Communication
Technical Expertise
Ticket Management
Adaptability and Flexibility
Data Analysis
Resource Allocation
Certification
Certified Veterinary Technician, State of Wisconsin - 2005
Director of Facilities Use & Community Outreach at School District of AshlandDirector of Facilities Use & Community Outreach at School District of Ashland