Paula Kaylor
Poughkeepsie,NY
Summary
Professional office support specialist with extensive experience in College Admissions. Known for reliability and adapting to dynamic work environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
2026
2026
years of professional experience
Work History
Administrative Assistant/Customer Service Representative
LMDH Corp.
02.2021 - Current
- Answer phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintain confidentiality of sensitive information by adhering to privacy policies and implementing secure filing systems.
- Deliver excellent customer service through prompt responses to homeowner inquiries, addressing concerns effectively, and building strong relationships.
- Ensure subcontractor certificates of insurance are current and meet builder requirements.
- Manage filing system, entered data and complete other clerical tasks.
Seasonal Admission Application Reader
Northeastern University
2012 - 2014
- Worked remotely supporting full time staff members.
- Determined completed applications and moved through funnel.
- Calculated GPA's and conducted first "read" on first year applications.
Director of Admissions Services
Manhattan College
2009 - 2011
- Served as primary contact for coordination of application screening and tracking, visit and interview arrangement.
- Assisted in development and implementation of enhanced visitor experience.
- Served as a liaison between prospective students, families, faculty, and administration throughout the admissions process, facilitating seamless communication among all parties involved.
- Streamlined the admissions process for efficiency, resulting in faster response times for prospective students.
- Utilized CRM software solutions to manage prospect inquiries efficiently, leading to increased conversion rates from inquiry-to-application stage.
- Spearheaded technology initiatives to support administrative services.
- Transformed organizational culture to embrace continuous improvement, leading by example and metoring team.
Director of Strategic Enrollment Data & Reporting
Marist University
2006 - 2009
- Enhanced data-driven decision-making by implementing advanced analytics and reporting tools.
- Developed user-friendly reports to facilitate easy access and analysis of admission data.
- Conducted ad-hoc reporting to address pressing enrollment needs, providing insights for timely and effective decision making.
- Streamlined data collection processes for increased efficiency and accuracy in reporting.
- Developed macros, special formulas and other actions to produce reliable and consistent statistical reviews.
- Created a library of enrollment reports at all points throughout the admissions funnel.
- Collaborated with key offices around campus to share data and enhance collection and reporting.
- Implemented strategic reporting for improved decision-making processes within the organization.
Institutional Research Analyst
Pace University
2005 - 2006
- Provided insights through detailed analysis of enrollment, retention, and graduation trends.
- Created and maintained database to store research data.
- Interpreted data and made recommendations from findings.
- Conducted surveys to gather vital information on student satisfaction, learning outcomes, and faculty effectiveness.
- Collaborated with cross-functional teams to ensure data consistency and relevance across departments.
- Streamlined data collection processes for increased efficiency and accuracy in reporting.
Data Research Analyst
Northeastern University
1996 - 2005
- Conducted in-depth research to identify trends, patterns, and anomalies within large datasets.
- Collaborated with cross-functional teams to develop data-driven solutions for complex institutional goals.
- Enhanced data accuracy by implementing rigorous quality control measures and data validation procedures.
- Contributed to the successful completion of high-priority projects by ensuring timely delivery of accurate research findings.
- Assisted in the development of predictive models that resulted in improved strategic decision-making processes.
- Created detailed documentation outlining project methodologies, assumptions, and results for future reference.
Education
MS Ed., Instruction And Curriculum -
Northeastern University
Boston, MA06-2000
Bachelor of Science - Elementary Education And Psychology
Northeastern University
06-1996
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
Timeline
Administrative Assistant/Customer Service Representative
LMDH Corp.
02.2021 - Current
Seasonal Admission Application Reader
Northeastern University
2012 - 2014
Director of Admissions Services
Manhattan College
2009 - 2011
Director of Strategic Enrollment Data & Reporting
Marist University
2006 - 2009
Institutional Research Analyst
Pace University
2005 - 2006
Data Research Analyst
Northeastern University
1996 - 2005
MS Ed., Instruction And Curriculum -
Northeastern University
Bachelor of Science - Elementary Education And Psychology
Northeastern University
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