Paula Keefer
Harrogate,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Sales Associate
Lowes Home Improvement Stores
11.2022 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Inventory Hub Specialist
Advanced Auto Parts
07.2009 - 07.2015
- Improved customer satisfaction by addressing and resolving concerns promptly and professionally.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
- Served as a reliable resource for both customers and colleagues, offering expert advice and guidance when needed.
- Reduced operational costs by identifying opportunities for process optimization and implementing cost-saving measures accordingly.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Sorted and delivered materials to different work areas and staff.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Handled day-to-day shipping and receiving overseeing more than Number packages per day.
- Conducted research to address shipping errors and packaging mistakes.
Education
Diploma - Sales And Merchandising
Wadsworth High School
Wadsworth, OH06.1971
Skills
Customer interaction Assisting customers in self checkout and as a cashier
Timeline
Sales Associate
Lowes Home Improvement Stores
11.2022 - 06.2023
Inventory Hub Specialist
Advanced Auto Parts
07.2009 - 07.2015
Diploma - Sales And Merchandising
Wadsworth High School
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