Paula Khait
Westminster,CO
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Service Manager
AHI, Inc.
07.2022 - 02.2024
- Streamlined communication between customers and technicians for timely service delivery.
- Answered phone calls and responded to customer emails.
- Provided customers with information on products and services.
- Collaborated with cross-functional teams to improve overall service quality and efficiency.
Admin/Accounting Assistant
HFJV
02.2022 - 05.2022
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Volunteered to help with special projects of varying degrees of complexity.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and data.
VCS Administrative Assistant
Pulte Mortgage
07.2019 - 04.2022
- Reviewed title documentation searching for liens, judgments, or discrepancies that would halt the underwriting and loan process.
- Assisted customers with completing loan applications and other paperwork.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
Fund Control Processor
CSFI Loan Management
08.2020 - 10.2021
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for borrowers.
- Strengthened relationships with borrowers through consistent follow-up calls and personalized attention to their needs.
- Continuously monitored actual expenditures against approved budgets, promptly addressing discrepancies as needed to maintain control over resources.
- Input financial data and produced reports using Excel.
Dog Handler
Croton Pet Station
02.2019 - 06.2019
- Achieved timely and efficient completion of tasks by prioritizing workload and effectively managing time in a fast-paced environment.
- Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
- Talked to or interacted with dogs to increase familiarity with human voices or contact.
- Modified undesirable behaviors with use of successful and safe behavior modifications techniques.
Managing Bartender
Shattemuc Yacht Club
05.2017 - 06.2019
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Increased customer satisfaction by providing exceptional service and crafting quality cocktails.
- Organized special events such as tasting nights or themed parties to drive foot traffic into the establishment.
Bartender/Service Bartender
Augie's Prime Cut
07.2017 - 12.2018
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with inventorying beverage stock and bar supplies.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Appointment Coordinator Specialist
Curry Toyota
05.2017 - 04.2018
- Maintained up-to-date records of client information, ensuring accurate scheduling and contact details.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Provided exceptional customer service, fostering positive relationships with both new and existing clients.
- Performed research to collect and record industry data.
Manager's Assistant
ShopRite Deli
04.2016 - 09.2017
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Attended to customers by taking orders, resolving complaints and issues, and adhering to special requests.
- Inspected equipment and machinery for proper working condition and clean as needed.
- Ensured accurate record-keeping of daily temperature logs as well as maintenance activities performed on deli equipment.
Education
High School Diploma -
Walter Panas High School
Cortlandt Manor, NY06.2014
Skills
- Office Administration
- MS Office
- Negotiation and Conflict Resolution
- Multitasking and Organization
- Positive Attitude
- Work Planning and Prioritization
- Customer Service
- Regulatory Compliance
- Rapport Building
- Idea Development and Brainstorming
Timeline
Service Manager
AHI, Inc.
07.2022 - 02.2024
Admin/Accounting Assistant
HFJV
02.2022 - 05.2022
Fund Control Processor
CSFI Loan Management
08.2020 - 10.2021
VCS Administrative Assistant
Pulte Mortgage
07.2019 - 04.2022
Dog Handler
Croton Pet Station
02.2019 - 06.2019
Bartender/Service Bartender
Augie's Prime Cut
07.2017 - 12.2018
Managing Bartender
Shattemuc Yacht Club
05.2017 - 06.2019
Appointment Coordinator Specialist
Curry Toyota
05.2017 - 04.2018
Manager's Assistant
ShopRite Deli
04.2016 - 09.2017
High School Diploma -
Walter Panas High School
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