Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Paula Kilgore

Summary

Careful and meticulous with dedication to accuracy. Proven history of working closely with customers for safe and effective data management. Skilled at digitizing documents, modernizing systems and organizing data for optimized productivity.

Demonstrated ability to complete tasks accurately despite interruptions and competing demands.

Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.

Responsible and friendly, able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.

High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player capable of working well independently.

Accountable Retail Associate demonstrating a high level of ownership and initiative. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process.

Attentive and adaptable Teacher skilled in management of classroom operations. Effective in leveraging student feedback to create dynamic lesson plans that address individual strengths and weaknesses. Dedicated and motivated to encourage student growth through carefully monitored academic progress.

Dedicated Teacher with proven experience providing instruction, guidance and counseling across diverse learning platforms. Possess strong track record of improving test scores and providing diverse student bases with high-impact lessons. Skilled team player adept at working with all levels of faculty, administrators and parents to resolve problems and conflicts professionally.

Accomplished Mortgage Funder dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Mortgage Funder

Navy Federal Credit Union
12.2019 - Current
  • Maintained up-to-date knowledge of industry trends and best practices related to mortgage fundings, ensuring compliance with all relevant regulations and guidelines.
  • Reduced processing time for loan applications through thorough documentation and attention to detail.
  • Contributed to team''s success by providing training and guidance to new Mortgage Funders on company policies and procedures.
  • Achieved timely closings on loans while adhering to strict deadlines and regulatory requirements.
  • Managed multiple mortgage fundings simultaneously, maintaining accurate records and prioritizing tasks effectively.
  • Demonstrated strong analytical skills by identifying patterns in loan applications, addressing potential issues to improve overall funding success rate.
  • Streamlined mortgage funding processes by implementing efficient workflow strategies.
  • Monitored pipeline activities closely, ensuring proper follow-up on outstanding items necessary for loan closing.
  • Maintained strong relationships with external partners, including lenders, escrow officers, and attorneys to ensure smooth transaction completions.
  • Checked loan documents for accuracy prior to closing.

Sales Associate

Pensacola Boot Store & Shoe Hospital
11.2018 - 02.2019
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
  • Coached team members on security risks and loss prevention to aid in mitigating store theft
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
  • Mentored team members in mastering sales techniques to consistently exceed objectives
  • Sold various products by explaining unique features and educating customers on proper application
  • Assisted customers by finding needed items and checking inventory for items at other locations
  • Educated customers on product and service offerings
  • Stayed up to date on store promotions, payment policies and security practices
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing

Teacher

PCN Preschool
11.2015 - 07.2017
  • Mentored and counseled students with social adjustment and academic problems
  • Established positive relationships with students, parents, fellow teachers and school administrators
  • Identified early signs of emotional, developmental and health delays or problems in students and followed up with parents
  • Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension
  • Created lesson plans in accordance with state curriculum and school-wide curriculum standards
  • Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement
  • Set and communicated ground rules for classroom based on respect and personal responsibility
  • Created and enforced child-based hands-on curriculum to promote student interest and receptive learning
  • Developed and implemented assessment tools to evaluate student progress and identify weak points
  • Improved students' reading levels through guided reading groups and whole group instruction
  • Differentiated instruction according to student ability and skill level
  • Built and strengthened positive relationships with students, parents and teaching staff
  • Leveraged diverse instructional strategies and hands-on activities to engage students and boost understanding of material
  • Modeled lesson planning strategies and classroom management techniques to student teachers
  • Worked one-on-one with struggling students to design individualized lesson plans to increase progress

Data Entry

Travis Tech Services LLC.
09.2014 - 10.2015
  • Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information
  • Transcribed data after verifying information to deliver projects with 100% accuracy
  • Transferred completed work to owners for review and approval
  • Obtained scanned records and uploaded into company databases
  • Maintained records by creating monthly reports, closing terminated records and performing chart audits
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data
  • Verified and updated account information in company computer system

Cashier

Sonny's Real Pit Bar BQ
07.2012 - 03.2013
  • Helped customers find specific products, answering questions and offering advice
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
  • Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
  • Smoothly processed incoming orders, handling many transactions per day with exceptional accuracy
  • Worked closely with front-end staff to assist customers
  • Learned roles of other departments to provide coverage and keep store operational

Education

High School Diploma -

J.M. Tate High School
Cantonment, FL
2012

Skills

  • Payment processing
  • Cash register operation
  • Coin counting
  • Credit and cash transactions
  • Customer assistance
  • Cash management
  • Customer greeting
  • Cash counting machine operations
  • Collecting information
  • Order processing
  • Spreadsheet management
  • Filing and data archiving
  • Computer-savvy
  • Meticulous attention to detail
  • Inventory control procedures
  • Relationship selling
  • Merchandising knowledge
  • Cash handling accuracy
  • Team player mentality
  • Accurate money handling
  • Reliable and punctual
  • Reading comprehension skills
  • Market research and analysis
  • Listening skills
  • Time management ability
  • Strong Communication Skills
  • Collaboration and Teamwork
  • Analytical thinking abilities
  • Regulatory Compliance Awareness
  • Goal-Oriented
  • Document Review
  • Teaching Skills

Accomplishments

  • Mentoring new funders
  • Becoming a Wingman for mentor/supervisor learning
  • Sending out updates for funding department from upper management
  • Testing new procedures in ePass
  • Trainer Shadowing
  • Closer Shadowing
  • Apart of REL Risk and control

Certification

  • CPR Certified
  • Fire Certified
  • 40 HR Certified DCF Child Care training
  • Certified Wingman (mentor)

Timeline

Mortgage Funder

Navy Federal Credit Union
12.2019 - Current

Sales Associate

Pensacola Boot Store & Shoe Hospital
11.2018 - 02.2019

Teacher

PCN Preschool
11.2015 - 07.2017

Data Entry

Travis Tech Services LLC.
09.2014 - 10.2015

Cashier

Sonny's Real Pit Bar BQ
07.2012 - 03.2013

High School Diploma -

J.M. Tate High School

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Paula Kilgore