Paula King

CRUISE AND HOST RELATIONS LEADER

• Consultant for cruise department, troubleshooter, and trainer.
• Facilitator on large cruises, complicated programs and/or VIP sailings.
• Assist Group Leaders who earn their travel, issue 1099s for the value of that travel.
• Uphold company standards and policies, contributing to a positive reputation for the establishment among guests and peers.

CORPORATE TRAINER

• Led trainings on customer service, dealing with adversity, product knowledge in addition to new hire trainings for guest services team members.

AREA SALES DIRECTOR - Texas

• Responsible for selling travel programs to affinity groups by hosting information sessions to answer questions an promote sales.
• Kept track of schedules, expenses and sales within the company CRM.
• Partnered with travel group leaders on strategies to increase travel participants.

CRUISE DIRECTOR / DEPARTMENT MANAGER

• Facilitated 40+ charter cruises, ranging from 300 to over 600 guests.
• Oversaw end to end operations including: itineraries, brochure verbiage, planning and booking shore excursions, securing buses, guides and drivers, wrote travel documents, hosted promotional information meetings to promote bookings and assisted with entertainment selection.
• Partnered with the onboard officers and crew to schedule mealtimes, excursion schedules, show times and daily programs.
• Trained and led hospitality staff who travel as onboard team.

GUEST SERVICES

• Responsible for travel document preparation and guest phone call support.