Paula King-Tucker
Prince George,VA
Summary
Proven problem-solver and adept in system monitoring, I significantly enhanced operational efficiency at GardaWorld Security. Leveraging strong multitasking abilities and a proactive approach, I excelled in high-pressure environments, ensuring safety and minimizing crisis impacts. My expertise in incident reporting and dedication to continuous improvement underscore my commitment to achieving results.
Overview
16
16
years of professional experience
Work History
Control Room Operator
GardaWorld Security
Richmond, VA
05.2018 - Current
- Managed crisis situations calmly under pressure, collaborating with team members to resolve problems quickly while minimizing potential impacts on operations.
- Ensured smooth transitions between shifts by maintaining clear communication lines with colleagues and providing comprehensive briefings on relevant issues.
- Demonstrated adaptability during periods of change, embracing new technologies or methodologies to improve overall control room functionality.
Community Support Specialist
Virginia Family Services
Richmond, VA
09.2023 - 12.2023
- Advocated on behalf of clients in various settings, securing necessary resources and services for their success.
- Enhanced client well-being by providing personalized support and resources tailored to individual needs.
- Streamlined administrative processes for increased efficiency within the organization''s service delivery systems.
- Provided crisis intervention when needed, utilizing de-escalation techniques and coordinating appropriate responses.
Security Officer
Command Security Corporation
Richmond, VA
07.2017 - 05.2018
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Correctional Officer
Virginia Department of Corrections
State Farm, VA
08.2008 - 09.2015
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Education
MBA - Business Administration
Strayer University
Washington, DC03.2024
Master of Science - Developmental Psychology
Walden University
Minneapolis, MN08.2019
Master of Science - Criminal Justice
Strayer University
Washington, DC09.2017
Skills
- System monitoring
- Proactive Approach
- Radio Communications
- Security camera monitoring
- Incident Reporting
- Data Entry
- Problem-Solving
- Documentation skills
- Multitasking Abilities
Timeline
Community Support Specialist
Virginia Family Services
09.2023 - 12.2023
Control Room Operator
GardaWorld Security
05.2018 - Current
Security Officer
Command Security Corporation
07.2017 - 05.2018
Correctional Officer
Virginia Department of Corrections
08.2008 - 09.2015
MBA - Business Administration
Strayer University
Master of Science - Developmental Psychology
Walden University
Master of Science - Criminal Justice
Strayer University