Paula King
Orlando,FL
Summary
Bilingual and motivated administrative specialist with experience in a fast-paced and team-oriented environment. A well-organized and empathetic employee with an extensive background in customer care and conflict resolution. Passionate in cultivating healthy professional relationships and helping peers achieve their goals.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Constantly Healthy Counseling and Coaching
04.2023 - 10.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Small Business Retention Specialist
Spectrum Business
01.2020 - 02.2023
- Provided positive experiences through courteous and efficient resolution of disputes, complaints, and discrepancies for an average of 40 customers per day
- Obtained top Mobile Sales Award for 8 consecutive months
- Tracked requests and documented customer interaction details in CRM
Executive Assistant
Bart Dyer
01.2019 - 01.2020
- Provided multifaceted services to C-suite by managing schedules, making travel arrangements, running errands, and handling confidential correspondence
- Maintained and managed financial records
- Supervise daily housekeeping and maintenance staff to ensure that the facility is well-kept at all times
Assistant Director of Child Services & Donor Relations
Wings of Shelter International
01.2018 - 01.2019
- Supported Chief Operating Officer with daily operational functions
- Managed departmental administration and correspondence legal documents and approvals with local, state, and federal agencies
- Oversaw employee onboarding and conducted trainings
Education
B.S. - APPLIED PSYCHOLOGY
Colorado Christian University
01.2022
Skills
- Bilingual in English & Spanish
- Microsoft Office
- Powerpoint
- File & Records Management
- Administration
- Customer Retention
- Training & Development
- Presentation
Timeline
Administrative Assistant
Constantly Healthy Counseling and Coaching
04.2023 - 10.2024
Small Business Retention Specialist
Spectrum Business
01.2020 - 02.2023
Executive Assistant
Bart Dyer
01.2019 - 01.2020
Assistant Director of Child Services & Donor Relations
Wings of Shelter International
01.2018 - 01.2019
B.S. - APPLIED PSYCHOLOGY
Colorado Christian University
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