Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Paula Kovalevich

Roebuck,SC

Summary

Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management.

Overview

7
7
years of professional experience

Work History

Warehouse Operations Manager

JLIKA
08.2021 - Current
  • Improved warehouse efficiency by implementing streamlined inventory management processes and procedures.
  • Managed daily warehouse operations, resulting in reduced waste and optimized space utilization.
  • Collaborated with cross-functional teams to ensure timely delivery of products and customer satisfaction.
  • Implemented safety protocols, reducing workplace accidents and ensuring a safer work environment for employees.
  • Conducted comprehensive training programs for new team members, ensuring a smooth onboarding process.
  • Enhanced customer experiences by providing timely and accurate information on products and services.
  • Resolved customer complaints with empathy, resulting in improved satisfaction ratings.

Team Member

Chick-fil-A
03.2017 - 08.2021
  • Excelled in a fast-paced environment, showcasing exceptional multitasking, prioritization, and efficiency under pressure.
  • Trained and mentored new team members by sharing my knowledge and helped them develop necessary skills to excel in their roles.
  • Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
  • Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Educated staff on organizational mission and goals to help employees achieve success.


Education

GED -

Dorman High School
Roebuck, SC
10.2023

Skills

  • Customer Service
  • Conflict Resolution
  • Team Leadership
  • Shipping and Receiving
  • Time Management
  • Space Planning
  • Stock Control
  • Warehouse Optimization
  • Staff Training
  • Problem Solving
  • Order Fulfillment
  • Complaint Resolution

Languages

English
Native or Bilingual
Russian
Native or Bilingual
Ukrainian
Limited Working

Timeline

Warehouse Operations Manager

JLIKA
08.2021 - Current

Team Member

Chick-fil-A
03.2017 - 08.2021

GED -

Dorman High School

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Paula Kovalevich