Paula Kovalevich
Roebuck,SC
Summary
Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management.
Overview
7
7
years of professional experience
Work History
Warehouse Operations Manager
JLIKA
140 Shadow Ln Lyman SC 29365
08.2021 - Current
- Improved warehouse efficiency by implementing streamlined inventory management processes and procedures.
- Managed daily warehouse operations, resulting in reduced waste and optimized space utilization.
- Collaborated with cross-functional teams to ensure timely delivery of products and customer satisfaction.
- Implemented safety protocols, reducing workplace accidents and ensuring a safer work environment for employees.
- Conducted comprehensive training programs for new team members, ensuring a smooth onboarding process.
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
Team Member
Chick-fil-A
205 W Blackstock Rd Spartanburg SC 29301
03.2017 - 08.2021
- Excelled in a fast-paced environment, showcasing exceptional multitasking, prioritization, and efficiency under pressure.
- Trained and mentored new team members by sharing my knowledge and helped them develop necessary skills to excel in their roles.
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
GED -
Dorman High School
Roebuck, SC10.2023
Skills
- Customer Service
- Conflict Resolution
- Team Leadership
- Shipping and Receiving
- Time Management
- Space Planning
- Stock Control
- Warehouse Optimization
- Staff Training
- Problem Solving
- Order Fulfillment
- Complaint Resolution
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Ukrainian
Limited Working
Timeline
Warehouse Operations Manager
JLIKA
08.2021 - Current
Team Member
Chick-fil-A
03.2017 - 08.2021
GED -
Dorman High School