Paul Kucherka
Technology
Forney,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
3
3
Certification
Work History
Interactive Media Writer
Lockheed Martin, MFC
10.2020 - Current
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Organized material to research and complete writing tasks.
- Proofread copy written by colleagues to correct spelling, punctuation and grammar.
- Analyzed developments in field to update work tasks.
- Wrote and implemented technical procedures manual for distribution to the customer.
- Edited xml documents authored by team members.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
District Courier Service / Computer Network Technician
Fredericksburg ISD
08.2015 - 10.2020
- Provide immediate delivery service for any need the district may have
- Provided said service for 3.5 years waiting for a technology position to open
- Responsible for providing first line of support to the district's system end users, including desktop support, application support, hardware & software related issues
- Provided input for procurement of peripherals, desktops, laptops and related end user hardware and software
- Set up and configure computer hardware and peripheral devices as requested
- Assist with maintenance of asset tracking for hardware and software related items as necessary.
- Troubleshot hardware and software to determine and rectify network problems.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Supported users both local and by phone with problem resolution and education.
Owner
The Computer Haus
08.2014 - 06.2020
- Set up computers as well as build custom computers
- Install wired and wireless networks
- Diagnose hardware/ software issues and resolve
- Remotely connected to client's computers with TeamViewer to resolve minor issues and provide software installation
- Provide “personal shopper” service by informing the customer of their best computer solution for their needs.
- Consulted with customers to assess needs and propose optimal solutions.
Technical Advisory Writer
Hewlett Packard
03.2013 - 07.2014
- Generate web based technical advisory documents based on engineer notes
- Work closely with engineers to verify accuracy of the document
- Work closely with management to verify uniformity of the document
- Extract the information from the engineers and turn their “geek speak” into laymen’s terms.
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Organized material to research and complete writing tasks.
Owner
Oak Forest Computers
03.2009 - 07.2014
- Set up computers as well as build custom computers
- Install wired and wireless networks
- Diagnose hardware/ software issues and resolve
- Remotely connected to client's computers with TeamViewer to resolve minor issues and provide software installation
- Provide “personal shopper” service by informing the customer of their best computer solution for their needs.
- Consulted with customers to assess needs and propose optimal solutions.
Desktop Technician
Stewart & Stevenson
08.2012 - 09.2012
- Responsible for providing first line of support to the company's system end users, including desktop support, application support, hardware and software related issues, and guidance for procurement of peripherals, desktops, laptops and related end user hardware and software
- Set up and configure computer hardware and peripheral devices as requested
- Assist with maintenance of asset tracking for hardware and software related items as necessary
- In a 4-week period, built over 75 units according to work order reflecting end user's hardware/ software needs ∙ Imaged build units using Ghost application ∙ Added said units to Active Directory ∙ Installed end user required software ∙ Diagnosed and upgraded as necessary over 100 units and returning to inventory for re-issue ∙ Provided support for warranty repair
Software Functionality Tester / Test Case Writer
C/S Solutions
09.2011 - 12.2011
- Assigned to write test cases to cover areas of functionality for proprietary software for Money Management International
- After composing such test cases, execute those cases and looked for deficiencies
- Reported any deficiencies thru Visual Studio 2008 to the appropriate level for correction
- Tested resolutions as they came in for “Pass / Rework” processing.
- Reviewed and delivered technical feedback for detailed test and analysis procedures.
- Assisted test engineers with technical troubleshooting and analysis of test-bed configurations for software and information assurance issues or functionality.
Migration Tech / Lead Tech
Peak Systems
08.2010 - 09.2010
- Assigned to Migration / Rollout for UBS Financial as a Migration Tech
- I was the only tech on site to complete 4 units in 3 hours for the initial assignment
- I was one of 10 techs out of 50 invited back to complete the job the next day
- Lead Tech handed me his manual to solve an advanced migration issue while he continued his duties
- This proved my abilities and was promoted to Lead Tech for the remainder of the project at 4 other assignments.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Software Functionality Tester
Hewlett-Packard
10.2007 - 02.2010
- Perform outlined tests on software to detect deficiencies on 2008-2011 laptops
- Reporting confirmed deficiencies to proper project managers
- Confirming such deficiencies are corrected
- Find other possible deficiencies by random testing
- Creating/ modifying test plans to reflect expected software functionality ∙ Ensured test unit hardware had the proper RAM, Hard Drive and other components for testing.
- Checked material specifications and hardware and tested electrical component design and function.
- Prioritized software functional tests and simultaneously managed multiple projects.
CIA Agent
Geek Squad, Best Buy 291
09.2005 - 10.2007
- Responsible for providing a high level of customer service and satisfaction
- Responsible for diagnostic and repair of computers using approved Geek Squad tools
- Instrumental in overseeing documentation of all work done on client's computers
- Tracked store inventory used in the direct repair of client's computers
- Recommended and had approval by management, procurement of additional tools to simplify the repairs
- Had considerable input on the re-organization of the computer repair area of the store to streamline the repair process
- Troubleshoot hardware and software problems of all kinds
- Responsible for tracking and resolving overdue repair orders by utilizing the company 'STAR' system
- Supervised inexperienced agents and instructed on key items to look for when troubleshooting and possible solutions
- Instructed inexperienced agents on staying away from the "Insanity Loop" by not performing the same troubleshooting procedure over and over again expecting different results
Owner
Bluebonnet Web Designs
02.2003 - 09.2005
- Created original web designs to accommodate customer's needs
- Utilized Front Page 2003 and notepad to create websites
- Provided 1st class photography of customer's business highlighting on product or services as required by that particular business
- Edited photos using Digital Image Studio 10
- Received 2 Best Website awards for a Siberian Husky breeder site
- Build, repair, set up computers and wireless networks
- Remotely connected to client's computers with CrossLoop, and PC Anywhere to resolve minor issues and software installation.
- Consulted with customers to assess needs and propose optimal solutions.
Technical Writer II
CSC / DynCorp
12.2001 - 05.2003
- Assisted in the creation of an Integrated Electronic Technical Manual (IETM) for the High Mobility Artillery Rocket System (HiMARS)
- Used Microsoft word to edit the manual then compile the product using SGML compiler
- Referring closely to engineer drawings and manufacturer service manuals for creation of precise troubleshooting and repair instructions
- NOTE: Prior to this position, no experience of technical writing
- Initially assigned to assist with change group 1 to the IETM for the Family of Medium Tactical Vehicles (FMTV) and completed my contract with being entrusted to write trailer maintenance/repair tasks from scratch
- This was accomplished by extracting information from the manufacture’s manuals and turning it into something the soldier could use while following required Mill-Specs.
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Organized material to research and complete writing tasks.
- Proofread copy written by colleagues to correct spelling, punctuation and grammar.
Corporal of Marines
United States Marine Corps, Corporal NCO
12.1990 - 10.1998
- Originally trained as a welder but learned about computers from Marines of the Information System Management Office
- Converted platoon's "Enable 350" documents and records to "Ami Pro 3.0"
- Converted platoon's "Ami Pro 3.0" documents and records to "Office 4.5"
- Provided technical support for the platoon by acting as liaison between the platoon and the Information System Management Office effectively eliminating lengthy 'downtime'
- Earned award the Navy Achievement Medal for bringing a deficient tool room to an excellent status in 6 months
- Personal/ Professional references upon request
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Education
High School Diploma -
Rice CISD High School
Altair, TX 08.1982 - 05.1986
Skills
- Google Workspace
- Analytical and Critical Thinking
- Maintenance and Repair
- Problem-Solving
- Flexible and Adaptable
- Self-Motivated
Certification
CompTIA A+
CompTIA N+
Dell Certified DCSE Client DMS SoftSkills
Timeline
Interactive Media Writer
Lockheed Martin, MFC
10.2020 - Current
District Courier Service / Computer Network Technician
Fredericksburg ISD
08.2015 - 10.2020
Owner
The Computer Haus
08.2014 - 06.2020
Technical Advisory Writer
Hewlett Packard
03.2013 - 07.2014
Desktop Technician
Stewart & Stevenson
08.2012 - 09.2012
Software Functionality Tester / Test Case Writer
C/S Solutions
09.2011 - 12.2011
Migration Tech / Lead Tech
Peak Systems
08.2010 - 09.2010
Owner
Oak Forest Computers
03.2009 - 07.2014
Software Functionality Tester
Hewlett-Packard
10.2007 - 02.2010
CIA Agent
Geek Squad, Best Buy 291
09.2005 - 10.2007
Owner
Bluebonnet Web Designs
02.2003 - 09.2005
Technical Writer II
CSC / DynCorp
12.2001 - 05.2003
Corporal of Marines
United States Marine Corps, Corporal NCO
12.1990 - 10.1998
High School Diploma -
Rice CISD High School
08.1982 - 05.1986
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