Paula Lamar
Santa Clarita,California
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Regional Director of Operations
Health Pro Heritage
02.2023 - Current
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
- Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
- Developed strong partnerships with key clients to expand business opportunities and drive revenue growth.
- Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
- Provided regular updates on regional performance to senior leadership through comprehensive reporting and data-driven insights.
- Enhanced employee satisfaction with targeted training programs and professional development opportunities.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Reduced expenditures for the region through cost analysis and effective budget management.
- Led cross-functional teams to achieve company-wide goals and initiatives within the region.
- Set team and individual KPIs and provided regular, actionable feedback.
- Maintained compliance with industry regulations by staying up-to-date on best practices and implementing necessary changes in a timely manner.
- Oversaw regional growth through strategic planning, market research, and competitive analysis.
- Implemented process improvements that increased productivity while maintaining high levels of service quality.
- Coordinated regional marketing efforts to increase brand visibility and attract new customers within the targeted geographical area.
- Negotiated favorable contracts with vendors to reduce costs without compromising on product or service quality.
- Increased operational efficiency by streamlining processes and implementing innovative solutions.
- Built a cohesive regional team through effective recruitment, hiring, onboarding, and ongoing staff development efforts.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Mentored and coached team members to foster productive and engaging work environment.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
Regional Director of Educational Support
Nerdy
03.2016 - 02.2024
- Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
- Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
- Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
- Visited sites periodically to view service levels and adherence to global service standards.
- Led a team of managers to achieve consistent revenue growth through effective leadership and strategic planning.
- Directed and managed 25 schools across Early Childhood Education and school-age programs, predominantly utilizing remote communication channels such as Teams, Zoom, email messages, and phone calls
- On-site/Remote Mentorship of directors, teaching staff, administration, and school Leadership
- Facilitated enrollment process for providers and provided families into ECE online schools, adept at assessing and addressing client needs while demonstrating in-depth knowledge of products and services.
- Developed innovative curriculum modules for teacher training, fostering continuous learning and professional growth.
Education
Master of Arts - Early Childhood Education
Grand Canyon University
Phoenix, AZ05.2022
Bachelor of Arts - Human Development And Family Studies
Pacific Oaks College
Pasadena, CA06.2004
Skills
- Operational Efficiency
- Data-driven decision-making
- Workforce Planning
- Strategic planning and execution
- Strategic Planning
- Leadership training
- Quality Assurance
- Operations Oversight
- Business Management
- Cost Control
- Relationship Building
- Staff training/development
- Operations Management
- Goal Setting
- Staff Management
- Hiring and Onboarding
- Business Leadership
- Management Team Building
- Performance Evaluation and Monitoring
- Staff hiring
- Sales Strategies
- Data Analysis
- Staff Development
- KPI Tracking
- Budget Control
- Data Management
- Recruitment
- Revenue Growth
- Business Growth Initiatives
- P&L Management
Timeline
Regional Director of Operations
Health Pro Heritage
02.2023 - Current
Regional Director of Educational Support
Nerdy
03.2016 - 02.2024
Master of Arts - Early Childhood Education
Grand Canyon University
Bachelor of Arts - Human Development And Family Studies
Pacific Oaks College
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