Paula Leong

Provide assistance and related customer services at the ticket counter, gate and baggage areas. Service customers by performing meet and greets, check-in, aircraft boarding and deplaning, ticketing, baggage service, making boarding, deplaning and public announcements, providing connecting flight information and direction assistance, and handling unruly, upset, or angry passengers.

• Receives building plans and building permit applications on line and over the counter.
• Checks accuracy and completeness of information contained in applications.
• Reviews and approves simple plans under specific conditions.
• Refers complex project plans and electrical or plumbing applications to appropriate members of the technical staff.
• Provides information to the public concerning building code requirements pertaining to permit processing.
• Advises applicants of the building, electrical, and plumbing permitting process.
• Computes fees against standard fee schedules.
• Accepts payments for standard fees; prepares receipts and deposits and follows up on collection of returned checks; balances and reconciles drawer daily.
• Processes contractor accounts posts to and maintains account balances for contractor accounts.
• Determines eligibility for and issues permits.
• Enters permit information into permitting software system.
• Maintains records of permits issued and building plans approved.
• Assists in preparing monthly statistical reports to include the number and kind of permits issued and fees collected, etc.
• Creates, edits, prints, scans, retrieves, and deletes documents using a computer and word processing and other software applications.
• Prepares, checks, and reviews forms, records, reports, applications and other documents for accuracy, adequacy, and conformance to established departmental and/or legal requirements.
• Conducts extensive searches through a variety of paper and electronic files and records, which may include the use of various software applications.
• Sets up and maintains paper and electronic files and revises system as necessary.
• Answers telephone and takes or relays messages and calls.
• Greets customers and directs them to proper persons or offices.
• Operates standard office machines such as copiers, scanners, calculators (standard and 10-key), typewriters, and desktop computers and peripherals.
• Performs other related duties.

• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
• Service passengers in ticketing, check in, boarding flights, and ensuring passenger satisfaction.

• Processed gross pay, state and federal tax withholding, social security, Medicare and other deductions for all employees.
• Submitted all reports on payroll activities.
• Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding.
• Managed payroll data entry and processing for 125 employees to comply with predetermined company guidelines.
• Updated employee files with new details such as changes in address or salary levels.
• Responded to employee questions and requests for information in timely and knowledgeable fashion.
• Calculated payroll deductions by accurately using CYMA software and processed payroll to meet preset requirements.

• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.

Performed the full range of work in the processing of applications for

• Initial registration for licensing of motor vehicles
• Renewing vehicle registrations, issuing duplicate titles
• Initial, renewal, and duplicate drivers licenses, permits and state/civil identification cards.