Paula Little
Philadelphia,Pa
Summary
Perceptive educational leader with solid background of accomplishment in strategic partnering and student growth over a 15 plus-year career. Stay on top of trends in education to maintain modern, efficient systems meeting needs of diverse students. Experience with major companies and educational institutions serving HBCUs, adult, high school, online, and continuing education students. Solid relationship-builder with decisive approach to solving problems and creating growth.
Overview
22
22
years of professional experience
Work History
Director of Admissions
Lincoln Educational Services
Allentown, Pa
09.2021 - Current
- Grew Admissions Enrollments 122 percent over budget
- Collaborates with the Admissions department team to drive organizational effectiveness and positive experiences
- Provide Leadership, support, and guidance to a winning team responsible for daily operations to serve admissions processes procedures and create growth.
- Maintains records along with recruitment efforts daily in the Salesforce leads square CRM and generates reports to create strategic planning
- Directly develops, organizes, executes, and attends events for prospective and admitted students, including open houses, career fairs, demo days, and table events.
- Works closely with the Financial Aid team to ensure students take the proper procedures to see if they qualify for funding for their selected programs
- Resolves issues and problems to ensure appropriate action is taken to the satisfaction of the student, company, and regulatory agencies in compliance with policies, procedures, and legal requirements
- Work closely with Leadership to ensure adequate application workflow.
Strategic Partnership Recruitment Liaison
Drexel University
Philadelphia, Pa
12.2018 - 09.2021
- Served a multimillion-dollar healthcare partner territory and was responsible for 100+ partners, including nonprofits, within the tri-state area providing direct marketing, event planning, nurturing community partnerships, developing community relations, recruiting, presentations, and gaining access to facilities while providing staff support through the partnership
- Developed relationships with C- Suite and Key Stakeholder Leaders
- Executed strategies and strategic relationships with partnerships through networking, creating events, social media, and structural community relationship-building events
- Analyzed data and reviewed analytics to develop related strategies for building relationships to increase and expand recruitment goals
- Recruited students and traveled from the Philadelphia area, New York, North and South Jersey for advanced Graduate Studies in Nursing and Public Health
- Developed growth strategies for low- producing accounts and developed new business while managing and retaining accounts
- Performed as an ambitious leader to develop community relationships, host marketing, and lead generating events throughout the country at national conferences and local facilities
- Communicated through CRM Salesforce and Lead Square, Google Suite, Excel, Microsoft word, Zoom, and Teams.
Agency / Small Business Owner
Allstate Insurance Company
Philadelphia, Pa
04.2015 - 05.2018
- Managed day-to-day overall operations, including, accounting, marketing and sales, employee training, customer service, community outreach, compliance, and agency growth
- Strategized ways to concur sales goals through new product sales, cross-selling, and retaining current customers
- Managed and recorded all qualities, sales, fulfillment, loss, communication handling, and premium reporting
- Developed and maintained relationships with community organizations and local businesses using my Agency as a hub with resources to help the senior community
- Developed and managed all customer relationships and served as a resource to customers and potential customers on Auto, home, and life products and services
- Monitored vital competitors in the local market area and used initiatives that improved our insurance position in the marketplace
- Responsible for sales administration and reporting activities
- Maintained budgets and reconciled accounts.
Director of Admissions
Lincoln Educational Services
Northeast Philadelphia, Pa
10.2011 - 08.2014
- Visionary leader to students and families of those in underserved communities seeking career opportunities
- Monitored, evaluated, and ensuring that all staff in Admissions were properly trained in compliance and provided the best customer experience possible to adult and high school seniors
- Managed and ensured admissions activity was documented in the schools official tracking system and reported to the appropriate personnel
- Assisted Career Services in preparing and ensuring that future graduates are well-prepared to engage with career opportunities
- Developed relationships with members of the local School District and kept them updated with opportunities available to High School Seniors
- Monitored and provided input to corporate on the marketing program for the campus and provided timely feedback
- Resolved issues and problems to ensure appropriate action is taken to the satisfaction of the student, company, and regulatory agencies in compliance with policies, procedures, and legal requirements.
Senior Enrollment Representative
Lincoln Educational Services
Northeast Philadelphia, Pa
09.2002 - 08.2011
- Interviewed, enrolled, and assisted students through the enrollment process
- Imputed all activity into the database management system promptly and in an accurate manner
- Accurately and compliantly communicated the campus features and program information to prospective students
- Conducted in-person interviews and tours of the campus with prospective students to evaluate the students’ interests, needs, and motivation
- Participated in follow-up activities such as graduation preview days, and open houses
- Maintained a cooperative and collaborative relationship with all departments to ensure a positive outcome for the student
- Promptly submitted required weekly reports
- Developed creative approaches to generate and develop leads.
Education
Master's Degree - Master's in Business Administration (MBA)
Strayer University
Springfiled, Pa02.2009
Bachelor's Degree - Bachelor of Science in Business Management
University of Phoenix
Wayne, PA01.2003
Associate Degree - Liberal Arts
Community College of Philadelphia
Philadelphia, PA05.1987
Skills
- Strong Recruiting
- Project Management & Event Planning
- Staff Management
- Sales Presentation Skills
- Strong oral, written, and organizational skills
- Student Organization Experience
- Relationship Building
- CRM Experience
- Interpersonal Communications
- Strong analytical of data
- Negotiation Skills
- Strategic Partnerships experience
- Sales Strategy Strength
- Ability to work in a collaborative
- Higher Education Knowledge
- Enrollment forecasting
Additionalprofessionaldevelopment
Entrepreneur Online Certificate Program, 09/2020, 09/2021, Drexel University
Hobbies and Interests
- Attending Business Conferences
- Travel
- Yoga
Timeline
Director of Admissions
Lincoln Educational Services
09.2021 - Current
Strategic Partnership Recruitment Liaison
Drexel University
12.2018 - 09.2021
Agency / Small Business Owner
Allstate Insurance Company
04.2015 - 05.2018
Director of Admissions
Lincoln Educational Services
10.2011 - 08.2014
Senior Enrollment Representative
Lincoln Educational Services
09.2002 - 08.2011
Master's Degree - Master's in Business Administration (MBA)
Strayer University
Bachelor's Degree - Bachelor of Science in Business Management
University of Phoenix
Associate Degree - Liberal Arts
Community College of Philadelphia