Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paula L. Neel

Argyle,TX

Summary

Currently working in a very fast paced Office environment in which speed and accuracy are of the upmost importance. Providing excellent customer service and supporting other office staff to meet important deadlines. Performs well with frequent interruptions while having a friendly and professional demeanor. Previously I worked in Irving and am looking for a position in towns such as Argyle or Flower Mound. Highly experienced Executive Staff Assistant and Administrative Assistant, including supporting corporate top-level executives for a Fortune 500 company prior to headquarters' relocation. Expert in multi-tasking and managing complex calendars, organizing high-stakes meetings, and safeguarding sensitive information. Proven ability to streamline administrative processes, resulting in enhanced operational efficiency. Rallies work team together to accomplish tasks in a fun, inclusive, and caring manner.

Overview

17
17
years of professional experience

Work History

Receptionist / Scheduler

Staff DFW / Southwest Warehouse Services
12.2024 - Current
  • Schedule over 100 appointments per day via email with carriers and customers to set incoming deliveries and outgoing pickups for a cold storage warehouse; improved quicker response times and received customer appreciation for attention to details such as highlighting when particular procedures must be followed by carriers for certain products
  • Greet visitors, answer phone calls, and handle inquiries in a professional and appropriate manner. Follow GMP guidelines while checking in guests as well as connecting them with corresponding department contacts. Field cold calls and visits efficiently.
  • Interface with customers and carriers while providing responsive and friendly service such as when trucks are running late or a tight deadline has changed suddenly
  • File and organize shipping paperwork for easy retrieval. Special projects such as spread sheet tracking certain customers purchase orders and flagging important deliveries.
  • Liaise with the customer service representatives from largest customers to ensure ship by dates and appointments are in alignment.
  • Created a OneNote for the receptionist / scheduler position to optimize customer preferences and guidelines, incoming product listings, and reduce time searching for information

Executive Staff Assistant – Corporate Strategic Planning Manager

Exxon Mobil Corporation
08.2021 - 07.2023
  • Managed and maintained schedule for Corporate Planning Manager, in particular calendaring complex frequent meetings for the Corporate Planning Manager with various combinations of (4) Management Committee Members (CEO/CFO/Corporate Senior VPs) / (8) business line Presidents / (7) Corporate VPs
  • Monitored Corporate Planning Manager’s email inbox to proactively assist with scheduling 1:1 meetings, creating calendar reminder deadlines, and generating administrative lists in order of urgency to organize and prioritize tasks; keeping a step ahead of business needs
  • Stewarded proper document protection and closely safeguard sensitive Company documents (electronic and hard copies); use sound judgement and discretion with privileged information
  • Coordinated with the public including (3) outside organizations and (4) external consultant companies to ensure business objectives

Senior Administrative Assistant - Exploration & New Ventures - Guyana/Suriname

ExxonMobil
04.2021 - 08.2021
  • Supported Guyana/Suriname Exploration Manager during change in Management after Company Reorganization with heavy calendar management/meeting scheduling, assisted with presentations/letters in PowerPoint and Word for meetings/approvals with Senior Management
  • Aligned and coordinated with (3) US based Supervisors, (1) Geoscience Manager & (3) Admin. Assistants in Georgetown Venture Office. Provided support and business continuity for (58) team members between the (2) offices and during offshore rotations including payroll, travel coordination, expenses, meeting management, workshop facilitation via Zoom, Foreign Government Delegation visits (including preparation government compliance reporting such as FCPA along with the Law department)

Senior Administrative Assistant - Exploration & New Ventures - Sub-Saharan Africa

ExxonMobil Upstream Business Development Company
08.2020 - 04.2021
  • Executed intensive calendar and inbox management for Executive (West Africa Exploration Manager); coordinating internal and external meetings/workshops via Zoom with direct report Lead Venture Managers in Mauritania and Ghana and (2) US based Supervisors
  • Trained and mentored contract Admin. Assistants in Africa Venture Offices (via Skype & Zoom, email, and phone calls)
  • Back-up Site Collection Administrator (SCA) for Regional SharePoint Site; site used to manage and share large amounts of data and sensitive documents; setting permissions critical

Senior Administrative Assistant - Africa Commercial / Africa New Opportunities

ExxonMobil Exploration Company
03.2018 - 08.2020
  • Managed support of Africa Commercial Manager Executive - complex and fast paced travel coordination as well as intense calendar and inbox administration
  • Secured visas and coordinated comprehensive travel logistics with Global Security Advisors for trips to (10) African countries for Manager and (7) Commercial Advisor team
  • Provide administrative support with creating Excel spreadsheets, PowerPoint presentations, invoicing, and SHARP payroll entry

Administrative Assistant - U.S./ South America Operations

ExxonMobil Exploration Company
05.2009 - 08.2015
  • Managed and maintained schedule and meetings for U.S. / South America Operations Manager Executive; coordinated with XTO meetings and Senior Management logistics related to merger
  • Coordinated extensive domestic and foreign travel arrangements for up to (30) team members
  • Trained and mentored (3) administrative staff, (4) contractors, and (2) office educations students
  • Served as a point of contact for business unit during formal audit, aiding in providing requested documents and as part of a team to streamline electronic filing system prior to audit commencement
  • Performed duties in a timely and professional manner (i.e.: SHARP payroll, presentations using Microsoft programs, catering, invoicing, service requests, etc.)
  • Created updated paper filing system and trained other Admins to utilize for fast retrieval of documents

Administrative Assistant

ExxonMobil
12.2008 - 12.2009
  • Assistant to S. America Project Manager (supported 32-member team)
  • United Way (UW) Central Campaign Team Administrative Assistant (coordinated with 9 campaigns)

Education

Houston Art Institute, School of Culinary Arts
Houston

Skills

  • Microsoft Office Suite
  • Scheduling and calendar management
  • Documentation and recordkeeping
  • Critical thinking
  • Problem-solving
  • Customer service
  • Office management
  • Professional communication
  • Business correspondence
  • Administrative support
  • Customer and client relations
  • Verbal and written communication

Timeline

Receptionist / Scheduler

Staff DFW / Southwest Warehouse Services
12.2024 - Current

Executive Staff Assistant – Corporate Strategic Planning Manager

Exxon Mobil Corporation
08.2021 - 07.2023

Senior Administrative Assistant - Exploration & New Ventures - Guyana/Suriname

ExxonMobil
04.2021 - 08.2021

Senior Administrative Assistant - Exploration & New Ventures - Sub-Saharan Africa

ExxonMobil Upstream Business Development Company
08.2020 - 04.2021

Senior Administrative Assistant - Africa Commercial / Africa New Opportunities

ExxonMobil Exploration Company
03.2018 - 08.2020

Administrative Assistant - U.S./ South America Operations

ExxonMobil Exploration Company
05.2009 - 08.2015

Administrative Assistant

ExxonMobil
12.2008 - 12.2009

Houston Art Institute, School of Culinary Arts

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