Paula Lobo
Wilkes-Barre,PA
Summary
Diligent and detail-oriented Administrator. Professionally coordinate files, correspondence, and resources to boost productivity and facilitate operations. Skilled in general office processes. Highly organized and detail-oriented administrative professional excels in office management and special projects. Resourceful and adaptive team leader with expertise in customer relationship management. Personable Administrator offers calendar and personnel management expertise coupled with outstanding communication and multitasking abilities. Proactive and independent professional commended for consistently resolving employee challenges with innovative solutions. Flexible and adaptable to changing priorities. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Administrator/minister
Ministerios Casa de Oracion Mahanaim
Plymouth, PA
07.2023 - Current
- Responded promptly to customer complaints in a professional manner.
- Improved office organization by developing filing system and customer database protocols.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Organized special events such as company parties or trips for employees.
- Appraised, forecasted and determined conditions and strategies to achieve goals and objectives.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Prepared reports on various projects for management review.
- Designed forms and templates to streamline workflow processes within the organization.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Created presentations using Microsoft PowerPoint for senior management team members.
- Answered incoming calls and responded to customer inquiries.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Checked office stock to determine supply levels and maintain inventory.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Managed office supplies inventory and placed orders when necessary.
- Coordinated meetings, conferences, travel arrangements.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Developed spreadsheets to track project progress, budgets and other related data.
- Identified needs of customers promptly and efficiently.
- Audited company's legal documents to verify compliant policies and procedures.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Collaborated with others to discuss new opportunities.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Understood and followed oral and written directions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Planned and completed group projects, working smoothly with others.
- Provided pastoral counseling to individuals in need of guidance or comfort.
- Participated in fundraising to support congregational activities.
- Created Bible study classes to help people grow spiritually.
- Conducted weekly meetings with church staff and congregation to discuss upcoming events, services, and activities.
- Prepared participants for roles in ceremonies, services or events.
- Delivered inspiring sermons on Sundays and special occasions.
- Coordinated with stewardship committee to advocate biblical stewardship when promoting congregational benevolence.
- Reached out to unchurched, new residents or inactive church members.
- Led worship services and organized music ministries for various congregational gatherings.
- Visited, counseled, and prayed with church members to provide pastoral care.
- Gathered church members to aid community emergency or crisis response.
- Referred families and individuals to community support services, psychologists, or doctors for necessary care.
- Carried out church mission by planning and leading worship services, writing sermons and working with church leaders.
- Instructed and guided individuals converting to new faith.
- Organized and facilitated spiritual retreats for members of the church community.
- Encouraged members of the congregation to serve their communities through volunteer work.
- Studied and interpreted religious laws, doctrines and traditions.
- Planned special ceremonies, services and events in coordination with families and individuals.
- Demonstrated effective leadership to church, including managing daily operations, developing and administering annual budget and promoting compassionate pastoral care to members and public.
Attendance and Enrollment Speciaslist
Luzerne County Headstart
Wilkes Barre, PA
01.2009 - 06.2023
- Responded promptly to customer complaints in a professional manner.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Improved office organization by developing filing system and customer database protocols.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Prepared reports on various projects for management review.
- Compiled statistical data from a variety of sources for analysis purposes.
- Designed forms and templates to streamline workflow processes within the organization.
- Answered incoming calls and responded to customer inquiries.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Maintained filing system for important documents such as contracts and invoices.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Developed spreadsheets to track project progress, budgets and other related data.
- Worked closely with human resources to support employee management and organizational planning.
- Maintained positive working relationship with fellow staff and management.
- Audited company's legal documents to verify compliant policies and procedures.
- Collaborated with others to discuss new opportunities.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Planned and completed group projects, working smoothly with others.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Maintained updated knowledge through continuing education and advanced training.
Education
Bachelor of Arts - Theology
Centro Biblico Yeshua
Raritan, NJ08-2017
United States Equivalent-Juris Doctor Degree - Law
Universidad Tecnologica De Honduras
La Ceiba, HondurasSkills
- Presentation Creation
- Project Coordination
- Executive Support
- Office Administration
- Financial Oversight
- Supplies Ordering
- Customer Service
- Centers attendance and Enrollment Oversight
- Events Coordination
- Information Management
- Expense Monitoring
- Data Confidentiality
- Technical Documentation
- Bookkeeping
- Decision-Making
- Flexible Schedule
- Deadline Adherence
- Equipment Usage Tracking
- Operations Management/Oversight
- Program Leadership
- Business Administration
- Documentation and Reporting
- Personable and Approachable
- Contract Administration
- Document Control
- Reporting and Documentation
- Mail Handling
- Scheduling
- Travel Arrangements
- Goal Setting
- Contract Processing
- Work Planning and Prioritization
- 52 Wpm Typing Speed
- Team Collaboration
- Expense Reporting
- Attention to Detail
- Data Entry Skills
- Data Entry
- Verbal and Written Communication
- Trained in Child Plus software
- Skilled in Office (Word, Excell, Power Point, Pages, numbers, Keynote)
- Client Service
- Database Administration
- Attendance Records Maintenance
- Student Database Management
- Electronic Records Management
- Document Retrieval
- Administrative Support
- Telephone and Email Skills
- Customer Service Background
- Customer Engagement
- Bookkeeping Support
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
- Ordained Pastor.
- Bilingual Secretary's Diploma
Timeline
Administrator/minister
Ministerios Casa de Oracion Mahanaim
07.2023 - Current
Attendance and Enrollment Speciaslist
Luzerne County Headstart
01.2009 - 06.2023
Bachelor of Arts - Theology
Centro Biblico Yeshua
United States Equivalent-Juris Doctor Degree - Law
Universidad Tecnologica De Honduras
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