Paula Loe
Dry Prong,LA
Summary
Forward-thinking Regional Manager with deep understanding of operations, relationships with stakeholders and financial performance. Hardworking leader skilled in making proactive, insightful decisions to promote the success of the company. Prepared to leverage over 25 years experience to positively impact business operations.
Overview
25
25
years of professional experience
Work History
Regional Manager
Bright Horizons
09.2014 - Current
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Established and maintained operational standards for eight locations.
- Managed P&L to ensure on target financial performance.
- Supervised eight locations to enforce high-quality standards of operation.
- Built positive and productive relationships with corporate clients and field operations leadership.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to direct reports.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Director
Bright Horizons
12.1998 - Current
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Established a culture of continuous improvement by fostering open communication channels.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
Education
Bachelor of Science - Education
Northwestern State University of Louisiana
Natchitoches, LA05.1990
Skills
- Operational management
- Performance Management
- Goals and performance
- Operations Management
- Territory Management
- Operational Oversight
- Staff Management
- Staff Training and Development
- Compliance Monitoring
- Budget Management
Timeline
Regional Manager
Bright Horizons
09.2014 - Current
Director
Bright Horizons
12.1998 - Current
Bachelor of Science - Education
Northwestern State University of Louisiana
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